Mgr Store Operations

Liquor Stores USA•Anchorage, AK

9d•Onsite

About The Position

Brown Jug, a premium wine, beer, and spirits retailer in Alaska, is seeking a results-driven, operations-focused Store Operations Manager to support the Store Manager in running a high-volume, multimillion-dollar retail business. The role focuses on inventory management, financial oversight, team development, retail program execution, customer service, and compliance with local, state, and federal regulations. It is located at store #232, 119 S Klevin St, Anchorage, AK 99508. The Store Operations Manager helps drive profitability, operational excellence, and community responsibility. The role includes flexible retail scheduling, including weekly mid-shift and opening shifts, an evening shift at least every two weeks, and work on weekends, holidays, and evenings. The position requires standing for extended periods, lifting up to 50 pounds, climbing ladders, and handling merchandise. Workplace hazards include potential exposure to robbery or shoplifting incidents and risks from lifting, slips, trips, falls, broken glass, and box cutters. The employer is Afognak Native Corporation and its affiliated companies, including Liquor Stores USA North Inc. dba Brown Jug. The company is an equal opportunity employer. Benefits offered vary according to the role and include medical, dental, vision, disability protection, life insurance, prescription coverage, voluntary benefits, paid leave, and a 401(k) retirement plan.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
At least 1 year of retail experience.
Valid State of Alaska Alcohol Server Certification (TAP or RServing).
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Must pass a background check.
Must have reliable transportation.
Strong interpersonal and communication skills.
Ability to lead and motivate a diverse team.
Ability to manage multiple priorities in a fast-paced environment.
Able to work a variable retail schedule, including weekends, holidays, and evenings.
Able to stand for extended periods and safely lift up to 50 pounds.
Comfortable climbing ladders and handling product merchandise.
Must remain alert and aware of safety protocols at all times.

Nice To Haves

At least 1 year of leadership, supervisory, or management experience.
Post-secondary coursework or training in business, leadership, or hospitality.
Wine, beer, and spirits product knowledge.
First Aid Certification.
Demonstrated ability to interpret and act on financial reports, including P&L, sales, labor, and shrink.

Responsibilities

Collaborate with the Store Manager to develop and implement strategies that meet or exceed profitability goals.
Oversee inventory controls, including ordering, receiving, cycle counts, and shrink management.
Monitor compliance with financial procedures, including invoice verification, cash handling, deposits, and reconciliation.
Produce and analyze daily, weekly, and monthly reports on sales, labor costs, inventory, and loss prevention.
Adjust schedules to align labor costs with sales forecasts and operational needs.
Partner on initiatives to maximize return on investment and improve store efficiency.
Ensure daily operations and corporate programs are executed effectively.
Monitor store cleanliness, organization, and merchandising to meet brand standards.
Manage store-level communications, including promotions, events, and internal updates.
Execute visual and promotional programs and assess their outcomes.
Set daily priorities and align team members to achieve goals.
Maintain organized records, documentation, and compliance logs.
Ensure adherence to health, safety, alcohol service, and labor regulations.
Maintain employee training certifications, including TAP, RServing, and First Aid, and ensure staff compliance.
Coordinate audits and inspections and follow up on corrective actions.
Enforce safety and loss prevention policies to safeguard employees and assets.
Uphold company and Afognak Native Corporation policies, particularly those related to Social Responsibility.
Foster a collaborative, inclusive, and performance-driven culture.
Coach, mentor, and develop team members through regular feedback and structured development plans.
Address performance issues through progressive discipline and support team accountability.
Lead daily huddles and weekly team meetings to set expectations and review priorities.
Partner with the Store Manager on recruiting, hiring, onboarding, and succession planning.
Promote clear expectations and timely recognition in a high-standard work environment.
Model and enforce LSUN’s 5 Non-Negotiables: Greet, Engage, Build, Add-On, Thank.
Resolve escalated customer concerns professionally and promptly.
Monitor customer feedback through surveys or direct interaction and recommend improvements.
Reinforce company programs and promotions to maximize customer value and satisfaction.
Maintain flexible availability, including at least one mid-shift until 7:00 or 8:00 pm per week, one evening shift every two weeks, and one opening shift per week.