Mgr Store Operations

Liquor Stores USA•Anchorage, AK

9d•Onsite

About The Position

Brown Jug, a premium wine, beer, and spirits retailer in Alaska, is seeking a results-driven, operations-focused Store Operations Manager for store #262 in Anchorage, Alaska. The position supports the Store Manager in operating a high-volume, multimillion-dollar retail business while advancing customer service, operational excellence, and community responsibility. Its focus includes inventory management, financial oversight, team development, retail program execution, and compliance with applicable regulations. The manager oversees daily operations and financial and inventory controls, analyzes business reports, aligns staffing with sales and operational needs, and ensures corporate and promotional programs are executed. The role also maintains regulatory and safety compliance, develops employees, supports hiring and succession planning, and models the company’s customer-service standards. Flexible availability is required, including at least one mid-shift until 7:00 or 8:00 p.m. per week, one evening shift every two weeks, and one opening shift per week.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
At least 1 year of retail experience.
Valid State of Alaska Alcohol Server Certification (TAP or RServing).
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Must pass a background check.
Must have reliable transportation.
Able to work a variable retail schedule, including weekends, holidays, and evenings.
Able to stand for extended periods and safely lift up to 50 pounds.
Comfortable climbing ladders and handling product merchandise.
Remain alert and aware of safety protocols at all times.

Nice To Haves

At least 1 year of leadership, supervisory, or management experience.
Post-secondary coursework or training in business, leadership, or hospitality.
Wine, beer, and spirits product knowledge.
First Aid Certification.
Strong interpersonal and communication skills.
Ability to lead and motivate a diverse team.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Proven ability to interpret and act on financial reports, including P&L, sales, labor, and shrink.

Responsibilities

Collaborate with the Store Manager on strategies to meet or exceed profitability goals.
Oversee inventory ordering, receiving, cycle counts, and shrink management.
Ensure compliance with financial procedures, including invoice verification, cash handling, deposits, and reconciliation.
Produce and analyze daily, weekly, and monthly reports on sales, labor costs, inventory, and loss prevention.
Adjust schedules to align labor costs with sales forecasts and operational needs.
Partner on initiatives to maximize return on investment and improve store efficiency.
Ensure effective execution of daily operations and corporate programs.
Monitor cleanliness, organization, and merchandising to meet brand standards.
Manage store communications about promotions, events, and internal updates.
Execute visual and promotional programs and assess their results.
Set daily priorities and align team members to achieve goals.
Maintain organized records, documentation, and compliance logs.
Ensure compliance with health, safety, alcohol service, and labor regulations.
Maintain employee training certifications and ensure staff compliance.
Coordinate audits and inspections and follow up on corrective actions.
Enforce safety and loss-prevention policies to protect employees and assets.
Uphold company and Afognak Native Corporation policies, particularly those concerning social responsibility.
Foster a collaborative, inclusive, performance-driven culture.
Coach, mentor, and develop employees through feedback and development plans.
Address performance issues using progressive discipline and support team accountability.
Lead daily huddles and weekly team meetings to set expectations and review priorities.
Partner with the Store Manager on recruiting, hiring, onboarding, and succession planning.
Maintain a high-standard work environment with clear expectations and timely recognition.
Model and enforce LSUN’s 5 Non-Negotiables: Greet, Engage, Build, Add-On, Thank.
Resolve escalated customer concerns professionally and urgently.
Monitor customer feedback and recommend improvements.
Reinforce company programs and promotions to maximize customer value and satisfaction.
Work at least one mid-shift per week until 7:00 or 8:00 p.m., one evening shift every two weeks, and one opening shift per week.
Work a variable retail schedule that may include weekends, holidays, and evenings.