Mgr Store Operations

86ff216d-5783-48bd-b4c9-3f138a312565•Anchorage, AK

13h•$24 - $27•Onsite

About The Position

Brown Jug, a premium retailer of wine, beer, and spirits in Alaska, is seeking a results-driven, operations-focused Store Operations Manager. Located at store #234 in Anchorage, this manager supports the Store Manager in operating a high-volume, multimillion-dollar retail business while maintaining exceptional customer service, operational excellence, and community responsibility. The role focuses on inventory management, financial oversight, team development, retail program execution, and compliance with local, state, and federal regulations. The Store Operations Manager helps drive performance, develop talent, and improve operational outcomes. The position requires flexible retail availability, including specified mid-shift, evening, and opening shifts each week or pay period, and the ability to work weekends and holidays.

Requirements

Must be at least 21 years old.
High school diploma or GED.
At least 1 year of retail experience.
Valid State of Alaska Alcohol Server Certification (TAP or RServing).
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Must pass a background check.
Must have reliable transportation.
Strong interpersonal and communication skills.
Ability to lead and motivate a diverse team.
Ability to manage multiple priorities in a fast-paced environment.
Able to work a variable retail schedule, including weekends, holidays, and evenings.
Able to stand for extended periods and safely lift up to 50 pounds.
Comfortable climbing ladders and handling product merchandise.
Must remain alert and aware of safety protocols; the role involves exposure to robbery or shoplifting incidents and potential injury risks from lifting, slips, trips, falls, broken glass, and box cutters.

Nice To Haves

At least 1 year of leadership, supervisory, or management experience.
Post-secondary coursework or training in business, leadership, or hospitality.
Wine, beer, and spirits product knowledge.
First Aid Certification.
Demonstrated ability to interpret and act on financial reports, including P&L, sales, labor, and shrink.

Responsibilities

Collaborate with the Store Manager on strategies to meet or exceed profitability goals.
Oversee inventory ordering, receiving, cycle counts, controls, and shrink management.
Monitor compliance with financial procedures, including invoice verification, cash handling, deposits, and reconciliation.
Produce and analyze daily, weekly, and monthly reports on sales, labor costs, inventory, and loss prevention.
Adjust scheduling to align labor costs with sales forecasts and operational needs.
Partner on initiatives to maximize return on investment and improve store efficiency.
Ensure effective execution of daily operations and corporate programs.
Monitor store cleanliness, organization, and merchandising to meet brand standards.
Manage store-level communications about promotions, events, and internal updates.
Drive visual and promotional program execution and assess outcomes.
Set daily priorities and align team members to achieve goals.
Maintain organized records, documentation, and compliance logs.
Ensure adherence to health, safety, alcohol service, and labor regulations.
Maintain employee training certifications, including TAP, RServing, and First Aid, and ensure staff compliance.
Coordinate audits and inspections and follow up on corrective actions.
Enforce safety and loss prevention policies to safeguard employees and assets.
Uphold Company and Afognak Native Corporation policies, particularly Social Responsibility policies.
Foster a collaborative, inclusive, performance-driven culture.
Coach, mentor, and develop team members through regular feedback and structured development plans.
Address performance issues through progressive discipline and support team accountability.
Lead daily huddles and weekly team meetings to set expectations and review priorities.
Partner with the Store Manager on recruiting, hiring, onboarding, and succession planning.
Maintain clear work expectations and provide timely recognition.
Model and enforce LSUN’s 5 Non-Negotiables: Greet, Engage, Build, Add-On, Thank.
Resolve escalated customer concerns professionally and promptly.
Monitor customer feedback and recommend improvements.
Reinforce company programs and promotions to maximize customer value and satisfaction.
Maintain flexible availability, including at least one mid-shift ending at 7:00 or 8:00 p.m. per week, one evening shift every two weeks, and one opening shift per week.