Mgr Store Operations

86ff216d-5783-48bd-b4c9-3f138a312565•Anchorage, AK

13h•$24 - $27•Onsite

About The Position

Brown Jug is seeking a results-driven, operations-focused Store Operations Manager to support the Store Manager in operating a high-volume, multimillion-dollar retail business at store #232 in Anchorage, Alaska. The role supports exceptional customer service, operational excellence, and community responsibility, with a focus on inventory management, financial oversight, team development, retail program execution, and compliance with local, state, and federal regulations. The Store Operations Manager oversees daily store execution, financial and inventory controls, reporting, scheduling, regulatory compliance, safety, and team development. The position requires flexible availability, including weekly opening and mid-shifts and an evening shift every two weeks. The role also requires the ability to work weekends, holidays, and evenings, stand for extended periods, lift up to 50 pounds, climb ladders, and handle merchandise.

Requirements

Must be 21 years of age or older.
High School Diploma or GED.
At least 1 year of retail experience.
Valid State of Alaska Alcohol Server Certification (TAP or RServing).
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Must pass a background check.
Must have reliable transportation.
Able to work a variable retail schedule, including weekends, holidays, and evenings.
Able to stand for extended periods and safely lift up to 50 pounds.
Comfortable climbing ladders and handling product merchandise.
Must remain alert and aware of safety protocols amid workplace hazards, including robbery or shoplifting incidents, lifting injuries, slips, trips, falls, broken glass, and box cutters.

Nice To Haves

At least 1 year of leadership, supervisory, or management experience.
Post-secondary coursework or training in business, leadership, or hospitality.
Wine, beer, and spirits product knowledge.
First Aid Certification.
Strong interpersonal and communication skills.
Ability to lead and motivate a diverse team.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Proven ability to interpret and act on financial reports, including P&L, sales, labor, and shrink.

Responsibilities

Collaborate with the Store Manager on strategies to meet or exceed store profitability goals.
Oversee inventory ordering, receiving, cycle counts, and shrink management.
Monitor financial procedures, including invoice verification, cash handling, deposits, and reconciliation.
Produce and analyze daily, weekly, and monthly reports on sales performance, labor costs, inventory, and loss prevention.
Adjust schedules to align labor costs with sales forecasts and operational needs.
Partner on initiatives to maximize return on investment and improve store efficiency.
Ensure execution of daily operations and corporate programs.
Monitor cleanliness, organization, and merchandising to meet brand standards.
Manage store-level communications about promotions, events, and internal updates.
Drive visual and promotional program execution and assess performance outcomes.
Set daily priorities and align team members to achieve goals.
Maintain organized records, documentation, and compliance logs.
Ensure compliance with health, safety, alcohol service, and labor regulations.
Maintain employee training certifications, including TAP, RServing, and First Aid, and ensure staff compliance.
Coordinate audits and inspections and follow up on corrective actions.
Enforce safety and loss prevention policies to safeguard employees and assets.
Uphold Company and Afognak Native Corporation policies, particularly those concerning Social Responsibility.
Foster a collaborative, inclusive, performance-driven culture.
Coach, mentor, and develop team members through feedback and structured development plans.
Address performance issues using progressive discipline and support team accountability.
Lead daily huddles and weekly team meetings to set expectations and review priorities.
Partner with the Store Manager on recruiting, hiring, onboarding, and succession planning.
Promote a high-standard work environment through clear expectations and timely recognition.
Model and enforce LSUN’s 5 Non-Negotiables: Greet, Engage, Build, Add-On, Thank.
Resolve escalated customer concerns professionally and urgently.
Monitor customer feedback through surveys or direct interaction and recommend improvements.
Reinforce company programs and promotions to maximize customer value and satisfaction.
Maintain at least one mid-shift until 7:00 or 8:00 pm each week, one evening shift every two weeks, and one opening shift each week.