Mgr Store Operations

86ff216d-5783-48bd-b4c9-3f138a312565•Anchorage, AK

13h•$25 - $30•Onsite

About The Position

Brown Jug is seeking a results-driven, operations-focused Store Operations Manager to support the Store Manager in running a high-volume, multimillion-dollar retail business in Anchorage, Alaska. The role focuses on inventory management, financial oversight, team development, execution of retail programs, and compliance with local, state, and federal regulations, while contributing to exceptional customer service, operational excellence, and community responsibility. The Store Operations Manager supports profitability and operational efficiency by overseeing inventory and financial controls, analyzing performance reports, coordinating schedules, and executing company programs. The position also maintains regulatory and safety compliance, develops team members, and helps ensure an inclusive, accountable, customer-focused store environment. The role is based at store #263, 2203 W Dimond Blvd Unit 5, Anchorage, AK 99502, and requires flexible retail availability, including specified mid-shift, evening, and opening shifts.

Requirements

Must be at least 21 years old.
High school diploma or GED.
At least 1 year of retail experience.
Valid State of Alaska Alcohol Server Certification (TAP or RServing).
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Must pass a background check.
Must have reliable transportation.
Able to work a variable retail schedule, including weekends, holidays, and evenings.
Able to stand for extended periods and safely lift up to 50 pounds.
Comfortable climbing ladders and handling product merchandise.
Strong interpersonal and communication skills.
Ability to lead and motivate a diverse team.
Ability to manage multiple priorities in a fast-paced environment.
Ability to interpret and act on financial reports, including P&L, sales, labor, and shrink.

Nice To Haves

At least 1 year of leadership, supervisory, or management experience.
Post-secondary coursework or training in business, leadership, or hospitality.
Wine, beer, and spirits product knowledge.
First Aid Certification.

Responsibilities

Collaborate with the Store Manager to develop and implement strategies that meet or exceed store profitability goals.
Oversee inventory ordering, receiving, cycle counts, and shrink management.
Monitor compliance with financial procedures, including invoice verification, cash handling, deposits, and reconciliation.
Produce and analyze daily, weekly, and monthly reports on sales, labor costs, inventory, and loss prevention.
Adjust schedules to align labor costs with sales forecasts and operational needs.
Partner on initiatives to maximize return on investment and improve store efficiency.
Ensure daily operations and corporate programs are executed effectively.
Monitor store cleanliness, organization, and merchandising to meet brand standards.
Manage store-level communications, including promotions, events, and internal updates.
Drive visual and promotional program execution and assess performance outcomes.
Set daily priorities and align team members to achieve goals.
Maintain organized records, documentation, and compliance logs.
Ensure adherence to health, safety, alcohol service, and labor regulations.
Maintain employee training certifications, including TAP, RServing, and First Aid, and ensure staff compliance.
Coordinate audits and inspections and follow up on corrective actions.
Enforce safety and loss prevention policies to safeguard employees and assets.
Uphold Company and Afognak Native Corporation policies, particularly those related to Social Responsibility.
Foster a collaborative, inclusive, and performance-driven culture.
Coach, mentor, and develop team members through regular feedback and structured development plans.
Address performance issues using progressive discipline and support team accountability.
Lead daily huddles and weekly team meetings to set expectations and review priorities.
Partner with the Store Manager on recruiting, hiring, onboarding, and succession planning.
Set clear workplace expectations and provide timely recognition.
Model and enforce LSUN’s 5 Non-Negotiables: Greet, Engage, Build, Add-On, Thank.
Resolve escalated customer concerns professionally and promptly.
Monitor customer feedback through surveys or direct interaction and recommend improvements.
Reinforce company programs and promotions to maximize customer value and satisfaction.
Maintain flexible availability, including at least one mid-shift until 7:00 or 8:00 pm per week, one evening shift every two weeks, and one opening shift per week.