Mgr Store Operations

Liquor Stores USA•Anchorage, AK

9d•Onsite

About The Position

Brown Jug, a premium wine, beer, and spirits retailer in Alaska, is seeking a results-driven, operations-focused Store Operations Manager to support the Store Manager in operating a high-volume, multimillion-dollar retail business. The role focuses on inventory management, financial oversight, team development, retail program execution, and compliance with local, state, and federal regulations, while supporting exceptional customer service, operational excellence, and community responsibility. The position is at store #263, 2203 W Dimond Blvd Unit 5, Anchorage, AK 99502. The Store Operations Manager must maintain flexible availability. The schedule requires at least one mid-shift ending at 7:00 or 8:00 p.m. per week, at least one evening shift every two weeks, and at least one opening shift per week.

Requirements

Must be at least 21 years of age.
High school diploma or GED.
At least 1 year of retail experience.
Valid State of Alaska Alcohol Server Certification (TAP or RServing).
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Must pass a background check.
Must have reliable transportation.

Nice To Haves

At least 1 year of leadership, supervisory, or management experience.
Post-secondary coursework or training in business, leadership, or hospitality.
Wine, beer, and spirits product knowledge.
First Aid Certification.
Strong interpersonal and communication skills.
Ability to lead and motivate a diverse team.
Demonstrated ability to manage multiple priorities in a fast-paced environment.
Proven ability to interpret and act on financial reports, including P&L, sales, labor, and shrink.

Responsibilities

Collaborate with the Store Manager to develop and implement strategies that meet or exceed store profitability goals.
Oversee inventory controls, including ordering, receiving, cycle counts, and shrink management.
Monitor compliance with financial procedures, including invoice verification, cash handling, deposits, and reconciliation.
Produce and analyze daily, weekly, and monthly reports on sales performance, labor costs, inventory, and loss prevention.
Adjust scheduling to align labor costs with sales forecasts and operational needs.
Partner on initiatives to maximize return on investment and improve store efficiency.
Ensure daily operations and corporate programs are executed effectively.
Monitor cleanliness, organization, and merchandising to meet brand standards.
Manage store-level communications, including promotions, events, and internal updates.
Drive visual and promotional program execution and assess outcomes.
Set daily priorities and align team members to achieve goals.
Maintain organized records, documentation, and compliance logs.
Ensure adherence to health, safety, alcohol service, and labor regulations.
Maintain employee training certifications, including TAP, RServing, and First Aid, and ensure staff compliance.
Coordinate audits and inspections and follow up on corrective actions.
Enforce safety and loss prevention policies to protect employees and assets.
Uphold Company and Afognak Native Corporation policies, particularly those relating to Social Responsibility.
Foster a collaborative, inclusive, performance-driven culture.
Coach, mentor, and develop team members through regular feedback and structured development plans.
Address performance issues through progressive discipline and support team accountability.
Lead daily huddles and weekly team meetings to set expectations and review priorities.
Partner with the Store Manager on recruiting, hiring, onboarding, and succession planning.
Promote a high-standard work environment with clear expectations and timely recognition.
Model and enforce LSUN’s 5 Non-Negotiables: Greet, Engage, Build, Add-On, Thank.
Resolve escalated customer concerns professionally and promptly.
Monitor customer feedback and recommend improvements.
Reinforce company programs and promotions to maximize customer value and satisfaction.