Store Operations Manager

Tractor Supply Company•Hollister, MO

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The manager leads and follows up on operational routines, inventory control, store presentation, safety, compliance, and security. The role may include managing direct reports and executing the Ops Team routine in applicable stores. It also requires operating store equipment, assisting customers with loading purchases, completing related documentation, and obtaining business-needed licenses or certifications.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old and possess a valid driver's license.
High school diploma or equivalent is required.
Ability to read, write, and count accurately.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to work effectively in a fast-paced environment.
Ability to work assigned schedules based on business needs; shifts generally last at least 4 hours and may exceed 8 hours.
Ability to travel as required to support district needs and to drive or operate a vehicle for business needs.
Ability to complete required training and certifications, including training and certification to dispense propane.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment safely, efficiently, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to read, write, and count accurately for documentation; communicate effectively in writing and verbally; and process information and merchandise through the point-of-sale system.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Knowledge of farming, ranching, pets or equine, or welding.
Bachelor's degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Follow and enforce policies and procedures to promote a safe, productive, and compliant work environment.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up.
Lead Feed to Floor process execution and follow up on assigned routines and expectations.
Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, receiving standards, follow-up, and accountability.
Oversee inventory control and compliance routines, including adjustments, discrepancy and negative on-hand reviews, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outdoor areas.
Own execution and follow-up for damage feed and food markdowns.
Own the Styrofoam block process and pallet and wood crate process.
Verify that owner manuals are completed and maintained to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; manage direct reports and execute the Ops Team routine in applicable stores.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed, and assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on policies and procedures.