Store Operations Manager

Tractor Supply Company • White Lake Charter Township, MI

3d

About The Position

The Store Operations Manager leads operational execution in the store, with primary responsibility for freight execution and scheduling, Feed to Floor processes, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment by coaching Operations Team Members and supporting the Store Manager.

The position requires regular and predictable attendance and flexibility to work assigned schedules based on business needs. It is generally an indoor role with moderate noise, but includes work in outdoor areas and exposure to adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. This is a non-sedentary position involving movement throughout the store and outdoor areas, equipment operation, merchandise handling, customer assistance, and completion of job-related documentation.

Requirements

• Previous retail leadership experience.
• At least 18 years of age.
• Valid driver’s license.
• High school diploma or equivalent.
• Ability to read, write, and count accurately.
• Ability to perform the principal responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to work effectively in a fast-paced environment.
• Ability to move and transfer merchandise weighing up to 50 pounds.
• Ability to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
• Ability to operate store equipment safely, efficiently, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to communicate effectively in writing and verbally with Team Members and customers.
• Ability to process information and merchandise through a point-of-sale system.
• Ability to complete required training and certifications for propane dispensing and other business needs.
• Ability to work outdoors in adverse weather conditions.
• Ability to travel as required and drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Supervisory experience.
• Knowledge of farming, ranching, pets or equine, or welding.
• Bachelor’s degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Follow and enforce policies and procedures to promote a safe, productive, and compliant work environment.
• Deliver Legendary Service through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
• Lead freight process execution and scheduling, including truck-unload planning, freight movement, stocking, and follow-up.
• Lead Feed to Floor execution and follow up on assigned routines and process expectations.
• Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
• Oversee inventory control and compliance processes, including adjustments, discrepancy and negative-on-hand reviews, purchase orders, transfers, buybacks, returns to vendor, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, and assembly-area organization and recovery standards.
• Maintain standards for shelters, containers, feed centers, and related outside areas.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate processes.
• Verify owners’ manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate a forklift, baler, cash register, computer, and other equipment as needed; help customers load purchases.
• Complete required documentation accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Perform other duties as assigned.
• Complete required training and certification to dispense propane and dispense propane.
• Travel as required to support district needs and drive or operate a vehicle for business needs.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are available to full-time and part-time Team Members, subject to the stated eligibility conditions for part-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED