Store Operations Manager

Tractor Supply Company • El Cajon (Lakeside), CA

27d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment by coaching Operations Team Members and supporting the Store Manager.

The position requires regular and predictable attendance and flexibility to work assigned schedules based on business needs. It involves delivering Legendary Service, coaching Team Members, maintaining operational and security standards, completing related documentation, and obtaining licenses or certifications as needed. Other duties may be assigned.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years old.
• Must possess a valid driver’s license.
• A high school diploma or equivalent is required.
• Must be able to read, write, and count accurately.
• Must be able to perform the principal responsibilities of Team Members.
• Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
• Ability to work in a fast-paced environment.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access all store areas.
• Ability to operate store equipment efficiently, safely, properly, and accurately.
• Ability to read, write, and count accurately to complete documentation, and to communicate effectively in writing and verbally.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to complete training and certification to dispense propane and to dispense propane.
• Ability to complete all required training and certifications for various business needs.
• Ability to drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Supervisory experience.
• Knowledge of farming, ranching, pets or equine, or welding.
• Bachelor’s degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up.
• Lead Feed to Floor execution and follow up on assigned routines and process expectations.
• Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including weekly checklist completion, coaching, development, follow-up, and accountability for receiving standards.
• Oversee inventory control and compliance processes performed by the Inventory Control Specialist, including adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, and assembly-area organization, standards, and recovery.
• Maintain shelters, containers, feed centers, and related outside standards.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate process.
• Verify that owners manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate equipment as needed, including a forklift, baler, cash register, and computer, and assist customers with loading purchases.
• Complete associated documentation accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Perform other duties as assigned.
• Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
• Travel as required in support of district needs and drive or operate a vehicle for business needs.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits are available to full-time and part-time Team Members; part-time new hires must meet the stated average-hours and service eligibility conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED