Store Operations Lead

Living Spaces•Oklahoma City, OK

About The Position

The Store Operations Lead is responsible for consistent execution and validation of store operations that support the customer experience and business performance. The role focuses on standardized operational work, inventory integrity, accuracy, compliance, and adherence to established processes. Through execution of Standard Work across warehouse coordination, pricing accuracy, and operational reporting, the Store Operations Lead supports brand standards, operational efficiency, and sales performance. The role may serve as Manager on Duty when assigned and provides customer problem-solving, inventory and order fulfillment support, merchandising coordination, pricing and signage audits, and sales-floor assistance during high-traffic periods. This position has no supervisory responsibilities. Other duties may be assigned.

Requirements

High school diploma or GED equivalent.
Minimum 3 years of retail experience in a direct customer-interactive environment.
Experience with Microsoft Office programs.
Equivalent combinations of education and experience will be considered.

Nice To Haves

High-volume retail experience.
Experience with operational reporting tools such as Tableau.

Responsibilities

Execute and validate daily store operations Standard Work to ensure compliance with company policies, operational standards, and customer service expectations.
Process and manage cash handling, complex transactions, and post-sale order activities accurately and with integrity.
Serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides in accordance with policy.
Reinforce standardized operational processes and SOP compliance through consistent daily execution, and communicate execution-related observations to store leadership.
Resolve customer concerns using problem-solving and de-escalation techniques to maintain satisfaction and loyalty.
Maintain accurate inventory through receiving, storage, cycle counts, and product transfers.
Execute customer order fulfillment activities, including pick-up and delivery processes, to ensure accuracy and timeliness.
Collaborate with merchandising teams on floor resets, product placement, and visual standards.
Audit product pricing and point-of-purchase signage for accuracy, placement, and inventory integrity, and promptly correct discrepancies.
Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action.
Provide sales-floor support during high-traffic periods to maintain service standards and support the customer experience.

Benefits

Team bonus based on meeting specific goals and KPIs for eligible Retail, Guest Services, and Distribution Center Team Members.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with Company match for full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for full-time and part-time team members.
Flexible or health spending account for eligible full-time team members.
Employee Assistance Program for full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay is available for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and Company policy.