Store Operations Lead

Living Spaces•Thornton, CO

About The Position

The Store Operations Lead is responsible for consistent execution and validation of store operations that support customer experience and business performance. The role focuses on standardized operational work, inventory integrity, accuracy, compliance, and adherence to established processes. Through reliable execution across warehouse coordination, pricing accuracy, operational reporting, and customer service, the Store Operations Lead supports brand standards, operational efficiency, and sales performance. The position has no supervisory responsibilities. Other duties may be assigned.

Requirements

High school diploma or GED equivalent.
Minimum 3 years of retail experience in a direct customer-interactive environment.
Experience with Microsoft Office programs.
Equivalent combinations of education and experience will be considered.

Nice To Haves

High-volume retail experience.
Experience with operational reporting tools such as Tableau.

Responsibilities

Execute and validate daily store operations Standard Work in accordance with company policies, operational standards, and customer service expectations.
Process and manage cash handling, complex transactions, and post-sale order activities accurately and with integrity.
Serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides according to policy.
Reinforce standardized operational processes and SOP compliance through daily execution, and communicate execution-related observations to store leadership.
Resolve customer concerns using problem-solving and de-escalation techniques.
Maintain inventory through receiving, storage, cycle counts, and product transfers.
Fulfill customer orders, including pickup and delivery activities, accurately and on time.
Collaborate with merchandising teams on floor resets, product placement, and visual standards.
Audit product pricing and point-of-purchase signage for accuracy, placement, and inventory integrity, and promptly correct discrepancies.
Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action, efficiency, and compliance.
Provide sales-floor support during high-traffic periods to maintain service standards and support the customer experience.

Benefits

Compensation of $20.65–$26.80; pay is determined by factors including education, relevant experience, skills, market demand, company budget, and internal equity.
Overtime pay is available for eligible, non-exempt team members.
Reimbursement for expenses as required by applicable law and company policy.
Retail, Guest Services, and Distribution Center team members are eligible for a team bonus based on specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with company match for eligible full-time and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for eligible full-time and part-time team members.
Flexible or Health Spending Account for eligible full-time team members.
Employee Assistance Program for eligible full-time and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.