Store Operations Lead (SOL)

Living Spaces Furniture•Los Angeles, CA

About The Position

The Store Operations Lead is responsible for consistent execution and validation of store operations to support a seamless customer experience and strong business performance. The role focuses on standardized operational work, inventory integrity, compliance, and adherence to established processes. Through reliable execution of Standard Work involving warehouse coordination, pricing accuracy, and operational reporting, the position supports brand standards, operational efficiency, sales performance, and service excellence. The role may serve as Manager on Duty when assigned, but has no supervisory responsibilities. It provides operational and sales-floor support, communicates execution-related observations to store leadership, and helps maintain customer satisfaction and loyalty. A high school diploma or GED and at least three years of retail experience in a direct customer-interactive environment are required; high-volume retail experience and experience with operational reporting tools such as Tableau are preferred.

Requirements

High school diploma or GED equivalent.
At least 3 years of retail experience in a direct customer-interactive environment.
Experience with Microsoft Office programs.
Equivalent combination of education and experience will be considered.
No certificates or licenses are required.

Nice To Haves

High-volume retail experience.
Experience with operational reporting tools such as Tableau.

Responsibilities

Execute and validate daily store operations Standard Work to ensure compliance with company policies, operational standards, and customer service expectations.
Process and manage cash handling, complex transactions, and post-sale order activities accurately and with integrity; serve as Manager on Duty when assigned, handling discounts, escalations, and system overrides in accordance with policy.
Reinforce standardized operational processes and SOP compliance through daily execution, and communicate execution-related observations to store leadership.
Resolve customer concerns using problem-solving and de-escalation techniques.
Maintain inventory accuracy through receiving, storage, cycle counts, and product transfers.
Fulfill customer orders, including pickup and delivery activities, accurately and promptly.
Collaborate with merchandising teams on floor resets, product placement, and visual standards.
Audit product pricing and point-of-purchase signage for pricing accuracy, signage placement, and inventory integrity, and correct discrepancies promptly.
Perform daily operational reporting across operations, warehouse, and labeling functions to identify errors, track performance, and support corrective action, execution validation, efficiency, and compliance.
Provide sales-floor support during high-traffic periods to maintain service standards and support the customer experience.

Benefits

Team bonus for eligible Retail, Guest Services, and Distribution Center Team Members based on meeting specific goals and KPIs.
Medical insurance for eligible full-time team members.
Dental insurance for eligible full-time team members.
Vision insurance for eligible full-time team members.
401(k) with Company match for full- and part-time team members.
Vacation for eligible full-time team members or as otherwise required by applicable law.
Paid sick leave for full- and part-time team members.
Flex or Health Spending Account for eligible full-time team members.
Employee Assistance Program for full- and part-time team members.
Holiday pay for eligible full-time team members.
Life insurance for eligible full-time team members.
Overtime pay for eligible, non-exempt team members.
Expense reimbursement as required by applicable law and Company policy.