Lead, Store Operations Leadership Training

American Eagle Outfitters • Pittsburgh, PA

10d

About The Position

The Lead, Store Operations Leadership Training supports the development, execution, and ongoing evolution of field leadership development programs. The role translates business and field needs into practical development experiences that strengthen leadership capability, support business strategy execution, and enhance the associate experience, customer experience, and brand loyalty. It partners closely with Store Operations and cross-functional teams, using field engagement to understand evolving needs and inform leadership development solutions. The Lead is expected to demonstrate business agility, communication, collaboration, and influencing skills, connect field insights to organizational priorities, foster a positive and productive workplace culture, and serve as a role model for associates.

Requirements

• 3–5 years of relevant experience in training, leadership development, learning and development, Store Operations, or a related field.
• At least 2 years of field experience.
• Demonstrated experience supporting and executing leadership training programs and initiatives in a field-based or multi-location environment.
• Strong verbal and written communication, facilitation, presentation, and influencing skills.
• Ability to manage multiple programs, priorities, and stakeholders while maintaining strong execution.
• Business agility and ability to adapt to evolving field needs, business priorities, and organizational change.
• Ability to build partnerships and collaborate across Store Operations and cross-functional teams.
• Strong analytical and problem-solving skills, including using performance trends, feedback, and business insights to inform learning solutions.
• Self-motivation and strong prioritization, planning, organization, and project management skills.
• Proficiency with Google Workspace and relevant learning, presentation, and content-development tools.
• Ability to travel to support field engagement, program execution, and assessment of training effectiveness.
• Ability to lift and carry training materials or equipment up to 50 lbs as needed.
• Ability to sit, stand, or walk for long periods.

Nice To Haves

• Bachelor’s degree in Business, Human Resources, Learning & Development, or a related field preferred.
• Retail experience preferred.

Responsibilities

• Establish measurable goals for field leadership development initiatives aligned with brand and business priorities, adjusting plans to maximize impact.
• Support the execution of field-based coaching programs, leadership onboarding, and ongoing leader education.
• Partner with Store Operations leaders and cross-functional partners to identify leadership capability gaps, development needs, and opportunities to improve leader effectiveness and business performance.
• Support core leadership training and development programs that strengthen associate engagement, customer experience, and sales performance.
• Create, maintain, and evolve leadership onboarding, curriculum, learning content, and tools to meet changing field and business needs.
• Analyze field performance metrics, participant feedback, and development needs to inform learning solutions and evaluate program effectiveness.
• Partner with HR, Legal, Talent Management, and other internal stakeholders to ensure programs and activities align with company policies, compliance requirements, labor laws, organizational priorities, and field best practices.
• Identify opportunities to improve the effectiveness, consistency, and impact of leadership development programs and supporting processes.
• Perform additional duties as assigned.

Benefits

• Health care benefits, including medical, vision, and dental, subject to eligibility requirements.
• Wellness benefits.
• 401(k) retirement benefits.
• Life and disability insurance.
• Employee stock purchase program.
• Paid time off, paid sick leave, and holiday pay, subject to eligibility and varying by job level and type, location, employment classification, and years of service.
• Parental leave and benefits.
• Discretionary bonuses and other incentives may be provided at the company’s discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level