Lead, Store Operations Leadership Training

American Eagle Outfitters•Pittsburgh, PA

16h•Hybrid

About The Position

The Lead, Store Operations Leadership Training is responsible for supporting the development, execution, and ongoing evolution of field leadership development programs. This role supports the continuous growth of store leaders by translating business and field needs into practical development experiences that strengthen leadership capability, support execution of business strategies, and enhance the associate experience, customer experience, and brand loyalty. The role partners closely with Store Operations and cross-functional teams and leverages time in the field to understand evolving needs, identify opportunities, and inform leadership development solutions. This role requires strong business agility, communication, collaboration, and influencing skills, along with the ability to connect field insights to broader organizational priorities. The Lead will embody our values by fostering a positive and productive workplace culture and serving as a role model for all associates.

Requirements

Bachelor's Degree in Business, Human Resources, Learning & Development, or related field preferred.
3-5 years of relevant experience in training, leadership development, learning and development, Store Operations, or a related field.
Minimum 2 years of field experience required; retail experience preferred.
Demonstrated experience supporting and executing leadership training programs and initiatives in a field-based or multi-location environment.
Strong verbal and written communication skills with demonstrated facilitation, presentation, and influencing capabilities.
Demonstrated ability to manage multiple programs, priorities, and stakeholders while maintaining strong execution.
Strong business agility with the ability to adapt to evolving field needs, business priorities, and organizational change.
Ability to build strong partnerships and collaborate effectively across Store Operations and cross-functional teams.
Strong analytical and problem-solving skills with the ability to use performance trends, feedback, and business insights to inform learning solutions.
Self-motivated with strong prioritization, planning, organization, and project management skills.
Proficient with Google Workspace and relevant learning, presentation, and content-development tools.
Travel required to support field engagement, program execution, and ongoing assessment of training effectiveness.

Responsibilities

Establish clear, measurable goals for field leadership development initiatives aligned with brand and business priorities, adjusting plans as needed to maximize impact.
Support the execution of field-based coaching programs, leadership onboarding, and ongoing leader education, helping ensure consistent delivery and relevance across the field.
Partner with Store Operations leaders and cross-functional partners to identify leadership capability gaps, development needs, and opportunities that strengthen field leader effectiveness and business performance.
Support core leadership training and development programs designed to strengthen associate engagement, customer experience, and sales performance.
Create, maintain, and evolve leadership onboarding, curriculum, learning content, and tools to meet changing field and business needs.
Analyze field performance metrics, participant feedback, and development needs to inform learning solutions and evaluate program effectiveness.
Partner with HR, Legal, Talent Management, and other internal stakeholders to ensure leadership training programs and activities align with company policies, compliance requirements, labor laws, organizational priorities, and field best practices.
Identify opportunities to improve the effectiveness, consistency, and impact of leadership development programs and supporting processes.
Additional duties as assigned.