Store Office/Admin Support

Kroger•Gillette, WY

About The Position

Provide exceptional customer service in a safe and clean environment, helping ensure customers return. The role supports store operations through front-end cash handling, bookkeeping, accounting, documentation, customer assistance, and administrative tasks. The employee is expected to demonstrate respect, honesty, integrity, diversity, inclusion, and safety, and to act fairly and ethically while contributing to an inclusive workplace and the community. The position requires following company and federal record-keeping standards, including Anti-Money Laundering requirements. It also involves operating service-desk equipment and systems, processing payroll-related materials, ordering supplies, and reinforcing safety procedures. The employee must work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, protect customer and business information, follow directions, and provide assistance to minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

High school diploma or equivalent.
Proficiency with computers and the ability to learn new computer skills.
Understanding of basic math functions: addition, subtraction, multiplication, and division.
Ability to read and comprehend technical instructions.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Previous comparable experience in bookkeeping processes.

Responsibilities

Create a welcoming customer environment by answering questions and resolving problems or concerns.
Set up cash drawers for front-end personnel and transfer cash drawers between the safe and front end.
Reconcile individual cash drawers and the safe.
Ensure record keeping and documentation comply with company and federal standards, including Anti-Money Laundering requirements.
Perform booth accounting procedures required to balance the store.
Receive, count, and verify bank cash boxes containing coin and media.
Count and prepare cash and media deposits for the bank.
Operate machines, computers, and terminals at the Service Desk; enter information and run reports.
Complete accounting reports and forms accurately.
Remove and replace monies, cash drawers, media, and programs from the safe and file drawers.
Handle Western Union transactions.
Communicate by telephone and public address system.
Use the payroll system and encode and bundle checks for processing.
Order supplies using appropriate systems, including Ricoh and E-Pro.
Follow safety procedures, identify unsafe conditions, and notify store management.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, nonconfrontational, cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.