Office Admin

Apple Farm Service • Mechanicsburg, OH

1d

About The Position

Apple Farm Service is seeking an enthusiastic Office Admin to support vital day-to-day operations and assist the Service Manager. The role focuses on scheduling service technicians, converting customer calls and visits into work orders, tracking repair progress, and ensuring completed work is billed accurately. It also supports accounting and administrative operations, including finance contracts, payments, invoices, data entry, deposits, and warranties. The position requires strong organization, time management, accountability, attention to detail, and customer service. The company describes itself as a family-owned business with five locations in West Central Ohio and East Central Indiana, serving as an agricultural and construction equipment specialist.

Requirements

• Strong attention to detail.
• Ability to perform accurate data entry and multitask.
• Ability to use Microsoft Office, email, phone, fax, scanning, and mail.
• Ability to learn new computer systems quickly.
• Structured, punctual, and organized approach to work.
• Customer service skills and phone etiquette.
• Ability to provide and receive critical feedback.
• Effective verbal and written communication skills.
• Accountability and the ability to handle confidential information.

Nice To Haves

• Experience in an equipment dealership or related field.
• Experience with dealership business information systems.
• Knowledge of agricultural machinery, parts, or a related field.

Responsibilities

• Support all departments through data entry, filing, and record maintenance.
• Accurately record invoices and handle deposits, cash, and checks.
• Learn and operate the company's business software.
• File and review finance contracts, paying close attention to detail.
• Perform basic accounting tasks, including applying payments to customer accounts.
• Answer customer calls and provide customer service by phone and in person.
• Assist with accounting and administrative projects as opportunities arise.
• File warranties that were not registered at settlement.
• Convert phone calls and in-store customer visits into work orders in the dealer business system.
• Assign service technicians to work orders and track technician communications in work order notes.
• Open and close work orders with accurate information to ensure precise billing totals.
• Check with service technicians on repair progress.
• Discuss customer problems and issues to help service technicians diagnose them.
• Communicate effectively, verbally and in writing, while handling confidential information.

Benefits

• Medical, dental, vision, and life insurance available after 90 days.
• HSA with free contributions.
• Paid time off and paid holidays.
• Matching 401(k) program.
• Uniform services.
• Tuition and training reimbursements.
• Time-and-a-half pay for hours worked over 40 per week.
• Raises based on performance and time spent with the company.
• Flexible scheduling for family events and emergencies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed