STORE/NIGHT DEPT LEADER

The Kroger Co.•Shelby Charter Township, MI

About The Position

The Store/Night Dept Leader directs and supervises department functions and activities while supporting the day-to-day operations of Grocery. The role focuses on creating an outstanding customer experience and maintaining a safe, clean environment that encourages customers to return. The leader promotes the company’s Customer 1st strategy and encourages associates to provide excellent service, while demonstrating respect, honesty, integrity, diversity, inclusion, and concern for safety. The position oversees department performance, staffing, associate development, inventory, merchandising, promotions, budgets, and compliance with applicable laws and company guidelines. It also supports customers with product information and suggestions, and helps maintain food safety, equipment, and workplace safety standards.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent.
Management experience.
Grocery experience.
Retail experience.

Responsibilities

Promote trust and respect among associates.
Communicate company, department, and job-specific information to associates.
Collaborate with associates and promote teamwork to help achieve company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop adequate schedules to manage customer volume throughout operating hours.
Train and develop associates and participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Maintain knowledge of department products and answer questions or make product suggestions.
Offer product samples and inform customers of grocery specials.
Develop and implement a department business plan and execute sales promotions with store management.
Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s promotional plan.
Stay current with present, future, seasonal, and special advertisements.
Monitor and control department expenses; assist store management with budgets and profit-and-loss reviews and take appropriate action on financial reports.
Monitor inventory and stocking conditions and note discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise the inventory process.
Train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.