Store/Night Dept Leader

Kroger•Monroe, WI

About The Position

The Store/Night Dept Leader directs and supervises department functions, duties, and activities while supporting day-to-day grocery operations. The role focuses on delivering exceptional customer service, maintaining a safe and clean environment, and encouraging associates to support the company’s Customer 1st strategy and core values of respect, honesty, integrity, diversity, inclusion, and safety. The leader develops associates, coordinates department operations and inventory, and works with store management to achieve customer service, sales, and financial goals. The position also requires adherence to applicable laws, company guidelines, food safety standards, and safety procedures.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when needed.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience.
Retail experience.

Responsibilities

Promote trust and respect among associates, communicate relevant company and department information, and encourage teamwork.
Set department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow local, state, and federal laws and company guidelines.
Maintain product knowledge, answer customer questions, make product suggestions, offer samples, and inform customers of grocery specials.
Develop and implement a department business plan and sales promotions with store management.
Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s promotional plan.
Monitor current, future, seasonal, and special advertisements.
Monitor and control department expenses; assist store management with budgets and profit-and-loss reviews and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and report discrepancies.
Schedule price changes and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines and maintain proper case and cooler temperatures and temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of repairs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced, sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.