STORE/NIGHT DEPT LEADER

The Kroger Co.•Grand Blanc, MI

About The Position

The Store/Night Department Leader creates an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role directs and supervises department functions and activities, supports day-to-day Grocery operations, and advances the Customer 1st strategy by encouraging excellent service. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.

Nice To Haves

High school education or equivalent.
Management experience.
Grocery experience.
Retail experience.

Responsibilities

Promote trust and respect among associates, communicate relevant company and department information, and encourage teamwork toward company and store goals.
Set department performance goals and empower associates to meet or exceed targets.
Develop schedules that match staffing to customer volume throughout operating hours.
Train and develop associates, and participate in performance appraisals.
Follow applicable laws, company guidelines, and food-safety regulations.
Maintain product knowledge, answer customer questions, make product suggestions, offer samples, and inform customers about grocery specials.
Develop and implement a department business plan, create sales promotions with store management, prepare seasonal critiques, implement promotional plans, and stay current on advertisements.
Monitor department expenses and assist store management with budgets, profit-and-loss reviews, and actions based on financial reports.
Monitor inventory and stocking conditions, identify discrepancies, schedule price changes, and supervise inventory processes.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper case and cooler temperatures and temperature logs.
Reinforce safety procedures, identify and report unsafe conditions, inspect equipment for maintenance needs, and notify management of accidents, safety issues, or illegal activity.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict in a reasonable, cooperative manner.
Handle customer and business information honestly and with integrity; follow directions and seek help when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.