Store/Night Dept Leader

Kroger•Bellevue, WI

About The Position

The Store/Night Dept Leader directs and supervises department functions and supports day-to-day Grocery operations. The role focuses on creating an outstanding customer experience, maintaining a safe and clean environment, and advancing the Customer 1st strategy by encouraging excellent service. The leader demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees associates, department performance, scheduling, training, merchandising, inventory, promotions, and financial results. It also requires compliance with applicable laws, company guidelines, food safety requirements, and safety procedures. The leader works cooperatively in a fast-paced environment, handles conflict constructively, and provides support through direct interaction with minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced environment and manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience preferred.
Retail experience preferred.

Responsibilities

Promote trust and respect among associates, communicate company and job-related information, and encourage teamwork toward company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, and participate in performance appraisals.
Comply with local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, make suggestions, offer samples, and inform customers about grocery specials.
Develop and implement a department business plan and execute sales promotions with store management.
Prepare seasonal critiques for the sales and merchandising supervisor and implement the department’s promotional plan.
Stay current on present, future, seasonal, and special advertisements.
Monitor department expenses and assist store management with budgets, profit-and-loss reviews, and follow-up actions on financial reports.
Monitor inventory and stocking conditions, identify discrepancies, schedule price changes, and update shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines, maintain proper case and cooler temperatures, and keep temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate manager of repairs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act honestly with customer and business information, and seek assistance when needed to resolve issues.
Provide support through direct interaction with minors, individuals with special needs, and older adults.