Store/Night Dept Leader

Kroger•Grand Blanc, MI

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Direct and supervise department functions, duties, and activities while supporting the day-to-day grocery operations. Embrace the Customer 1st strategy and encourage associates to provide excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role includes leading and developing associates, managing department operations and financial performance, maintaining inventory and merchandising, and ensuring compliance with food safety and safety requirements. The position requires working cooperatively in a fast-paced and sometimes stressful environment and providing support through direct interaction with minors, individuals with special needs, and older adults. The essential functions must be performed with or without reasonable accommodation.

Requirements

Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Must be able to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Grocery experience.
Retail experience.

Responsibilities

Promote trust and respect among associates; communicate company, department, and job-specific information; and encourage teamwork toward company and store goals.
Establish department performance goals and empower associates to meet or exceed targets.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, and participate in the performance appraisal process.
Adhere to local, state, and federal laws and company guidelines.
Maintain knowledge of department products, answer customer questions, make product suggestions, offer samples, and inform customers about grocery specials.
Develop and implement a department business plan and sales promotions in partnership with store management.
Prepare and submit seasonal critiques for the sales and merchandising supervisor, implement promotional plans, and stay current with present, future, seasonal, and special ads.
Monitor and control department expenses; assist store management with budgets and profit-and-loss reviews; and take appropriate action based on financial reports.
Monitor inventory and stocking conditions and note inventory discrepancies.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan, organize, and supervise inventory processes; train department associates on inventory, stocking, and Computer Assisted Ordering.
Follow food safety regulations and guidelines; ensure proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager about items needing repair.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Manage conflict reasonably and cooperatively, act honestly and with integrity regarding customer and business information, and follow directions or seek assistance to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.