DSW Store Manager

Designer Brands Inc.•Eau Claire, WI

About The Position

The DSW Store Manager leads store operations and the team to deliver a strong, consistent customer experience and meet business goals. Reporting to the Market Leader, the role includes developing and communicating store strategies aligned with company strategy, driving financial plans and key performance indicators, and adjusting to changes in business. The Store Manager coaches and develops associates and support leaders, fosters recognition and innovation, and resolves customer and associate feedback. The position oversees merchandise movement, inventory recommendations, sales-floor standards, store maintenance and operations, and omnichannel services such as Charge/Send and Buy Online Pick Up In Store. It also oversees inventory activities including freight receipt, product placement, markdowns, and mark out of stock. The Store Manager creates talent and development strategies, recruits and fills open positions, manages associate timekeeping and labor, and leads performance management and employee relations. The role requires availability for nights, weekends, holidays, and shifts outside traditional business hours.

Requirements

Minimum of 4 years of retail management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Ability to recruit, onboard, coach, develop, motivate, and drive results through others.
Ability to prioritize business functions that drive financial results.
Excellent verbal and written communication skills.
Ability to lead with tempo and hold the team accountable to time-bound expectations.
Ability to successfully lead an operationally sound business with little oversight.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional-to-frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Elevate the in-store customer experience by modeling, supervising, and coaching behaviors that achieve store goals and KPIs.
Develop and communicate store strategies aligned with company strategy, and foster innovation and solution-oriented thinking.
Deliver financial plans and drive KPI performance on a weekly, monthly, and quarterly basis; identify business shifts and make necessary adjustments.
Foster recognition and resolve customer and associate feedback with urgency.
Plan and direct merchandise movement in response to customer trends and communicate store-specific inventory recommendations to the Market Leader.
Oversee sales-floor standards, maintenance, store operations, and compliance with policies and procedures.
Create a talent strategy that meets business needs and build a diverse team.
Oversee inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Oversee in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Use Store Visit Assessments to identify opportunities and implement timely corrective action plans.
Manage associate timekeeping and labor deliverables, including scheduling, forecasting, labor adjustments, and payroll management.
Resolve associate and leadership relations matters, involving partners when appropriate.
Lead performance management, including developmental conversations, constructive feedback, accountability, and year-end reviews.
Recruit, onboard, coach, develop, and motivate talent; build networking relationships and fill open positions promptly.
Create and implement a development strategy that supports advanced learning and career development.
Facilitate store meetings as needed and perform other duties assigned by the Market Leader and/or Regional Director.