DSW Store Manager

Designer Brands Inc.•Westminster, CO

About The Position

The DSW Store Manager leads store operations and teams to deliver a positive, consistent customer experience and achieve business goals. Reporting to the Market Leader, the role develops and communicates store strategies aligned with company strategy; drives financial plans and key performance indicators; coaches and develops associates and support leaders; and responds to customer and associate feedback. The Store Manager oversees merchandise movement, inventory, sales-floor standards, store operations, and omnichannel services, including Charge/Send and Buy Online Pick Up In Store. The position also manages staffing, scheduling, timekeeping, payroll, performance management, recruiting, and talent development while ensuring policies and procedures are followed. The role requires availability for nights, weekends, holidays, and shifts outside traditional business hours, as well as standing or walking for up to 100% of working time and lifting up to 50 pounds.

Requirements

Minimum of 4 years of retail management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Ability to recruit, onboard, coach, develop, motivate, and drive results through others.
Ability to prioritize business functions that drive financial results.
Excellent verbal and written communication skills.
Ability to lead with tempo and hold the team accountable to time-bound expectations.
Ability to lead an operationally sound business with little oversight.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Nice To Haves

Some college education preferred.

Responsibilities

Model, supervise, and coach associates and support leaders on behaviors that elevate the in-store experience and achieve store goals and KPIs.
Develop and communicate store strategies aligned with company strategy, fostering innovation and solution-oriented thinking.
Deliver weekly, monthly, and quarterly financial plans and adjust to changes in business conditions.
Recognize behaviors that support customer and business needs, and resolve customer and associate feedback promptly.
Plan and direct merchandise movement in response to customer trends and communicate store-specific inventory recommendations to the Market Leader.
Oversee sales-floor standards, maintenance, and store operations.
Create a talent strategy that meets business needs and ensure team members follow policies and procedures.
Oversee inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Oversee in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Use Store Visit Assessments to identify opportunities and implement timely corrective action plans.
Manage associate timekeeping, scheduling, forecasting, labor adjustments, and payroll to meet labor deliverables.
Build a diverse team and resolve associate and leadership relations matters, involving partners when appropriate.
Lead performance management, including developmental conversations, constructive feedback, accountability, and year-end reviews.
Recruit and onboard talent, fill open positions promptly, and develop strategies for learning and career development.
Facilitate store meetings as needed and perform other duties assigned by the Market Leader and/or Regional Director.