DSW Associate Store Manager

Designer Brands Inc.•Huntington, NY

10h

About The Position

The DSW Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory-related actions to drive sales and results. The role partners with the management team to understand daily, weekly, and monthly priorities and supports merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and assigned projects. Responsibilities include supporting store opening and closing. The Associate Store Manager models and coaches customer-experience behaviors, responds promptly to customer and associate requests or feedback, maintains store standards, and ensures daily opening and closing tasks are completed. The role reviews and communicates action plans, tracks progress toward metric-based goals, uses inventory reports to improve productivity and merchandise presentation, and ensures execution of operational processes such as audits, donations, transfers, mismates, and damages. The position sets expectations and follows up on inventory and omni activities, including freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS. It supports safe store operations, equipment checks, customer concern resolution, associate timekeeping and labor deliverables, and associate relations. The role also recognizes, trains, coaches, motivates, and helps recruit and onboard store associates, while performing or delegating other store duties as needed.

Requirements

At least 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college preferred.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals and use inventory reports to improve productivity and merchandise presentation.
Ensure execution of audits, donations, transfers, mismates, damages, and other related processes.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for store operations.
Ensure a safe environment for customers and associates, and report equipment issues to the Store Manager after checking equipment condition regularly.
Ensure associates can resolve customer concerns and know when to escalate them to the Store Manager.
Support associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support the Store Manager in resolving associate relations matters; provide performance feedback and communicate issues for follow-up.
Recognize, train, coach, provide feedback to, and motivate the store team.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties and other duties assigned by the Store Manager and/or Co-Manager.