DSW Associate Store Manager

Designer Brands Inc.•Grand Rapids, MI

10h

About The Position

The DSW Associate Store Manager supports and performs store management functions across customer service, merchandising, omni activities, and inventory to drive sales and results. The role partners with the management team to understand store priorities and participates in merchandise placement, fulfillment, store recovery, policy compliance, Asset Protection standards, and assigned projects. Responsibilities include supporting store opening and closing. The Associate Store Manager models and coaches customer experience behaviors, responds promptly to customer and associate requests, and helps maintain store standards. The position reviews and communicates action plans, monitors progress toward store goals and KPIs, and uses inventory reports to support sales and merchandise presentation. It also supports audits, donations, transfers, mismates, damages, and other inventory processes. The role sets expectations and follows up on inventory and omni activities, including freight receipt, product placement, markdowns, MOOS, Charge/Send, and BOPIS. It helps ensure a safe store, maintains equipment condition by reporting issues, supports associate timekeeping and labor deliverables, and communicates associate performance and relations matters to the Store Manager. The position also supports recruitment, onboarding, training, coaching, feedback, motivation, and recognition, and may perform or delegate other store duties.

Requirements

Minimum of 2 years of management experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Nice To Haves

Some college.

Responsibilities

Model Customer Experience Leader behaviors and coach associates to achieve store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review and communicate action plans to ensure tasks are completed throughout the day, week, and month.
Review and communicate progress toward metric-based goals and use inventory reports to improve productivity and merchandise presentation.
Ensure execution of processes related to audits, donations, transfers, mismates, damages, and other inventory activities.
Work with the Store Manager to ensure company policies and procedures are followed.
Set expectations, participate in, and follow up on inventory activities, including freight receipt, product placement, markdowns, and MOOS.
Set expectations, participate in, and follow up on in-store omni activities, including Charge/Send and BOPIS.
Collect and submit supply needs for store operations.
Help ensure a safe environment for customers and associates and report equipment issues to the Store Manager.
Ensure associates can resolve customer concerns and know when to escalate issues to the Store Manager.
Support associate timekeeping and labor deliverables, including scheduling, forecasting, and payroll management.
Support resolution of associate relations matters and communicate performance feedback and issues to the Store Manager.
Recognize, train, coach, provide feedback to, and motivate the store team.
Assist with recruiting, interviewing, and onboarding Store Associate candidates.
Delegate or perform other associate duties and other duties assigned by the Store Manager and/or Co-Manager.