Store Manager (Store 2332)

GameStop•Union Gap, WA

11d•Onsite

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of employees who interact with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the Store Manager develops and promotes a sales culture by creating individualized solutions for guests, delivering outstanding service, and supporting a store environment that meets or exceeds sales and profit goals. The role ensures products are easy to see and buy, builds sales through product and gaming knowledge, maintains a clean and organized shopping environment, and grows guest loyalty and repeat business. The Store Manager supervises retail staff, leads store operations in a multiunit capacity, and performs administrative, financial, merchandising, staffing, inventory, and loss-prevention duties. The position requires 40 hours per week, with flexibility for extended hours and days as necessary, including nights, weekends, some holidays, and occasional overtime. Pay range: $23.13–$31.13.

Requirements

Proof of identity and eligibility to legally work in the United States.
At least 18 years of age.
High school diploma or equivalent.
At least 1 year of retail management experience.
Outgoing, welcoming personality and strong people skills; provide genuine, individualized assistance to guests.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work independently and lead a team, complete assigned tasks on time, and meet leadership expectations for attendance, appearance, safety, and respectful conduct.
Ability to operate a POS computer system and perform basic mathematics, currency handling, alphabetizing, and required paperwork.
Ability to follow and convey written, oral, or diagram-based instructions and execute financial tasks in accordance with company policy.
Ability to achieve objectives in a fast-paced, changing environment; manage pressure, adapt to stressful situations, solve problems, and use good judgment.
Reliability and trustworthiness; ability to work alone.
Ability to work 40 hours per week and extend hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to stand and move throughout the store unassisted for up to 12 hours per day; bend, stoop, crouch, balance, stretch, reach, climb ladders, and lift merchandise weighing up to 30 pounds from ground level to at least 4 feet.
For positions at military-base stores, ability to possess or acquire during onboarding a working understanding of military ranks and related insignia.

Nice To Haves

Associate’s degree or accredited bachelor’s degree emphasizing business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.

Responsibilities

Manage and lead store operations in a multiunit capacity, supporting sales, profit, and shrink goals.
Model best-in-class guest service, including greeting guests, answering questions, assisting with gaming needs, communicating promotions, recommending products, applying selling behaviors, and thanking guests.
Support the total shopping environment, including visual and operational elements, sales initiatives, and guest relationships.
Process guest purchases and returns accurately using the POS system, and respond promptly and professionally to in-person and phone inquiries.
Promote GameStop guest benefits, including title reservations, trade-ins, and the Pro Rewards loyalty program.
Recruit, interview, hire, assess, develop, and retain associates; ensure onboarding, job training, and compliance training are completed before associates independently open or close a shift.
Communicate with store associates and the District Manager to implement store initiatives; set service expectations and train associates on their responsibilities and company procedures.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates according to guidelines, account for required breaks and meals, and maintain appropriate staffing for guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide recognition and performance feedback, including entering written feedback in Workday or the HR service management system.
Maintain clean, organized, and properly merchandised store areas, including restrooms, and ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Perform store and district/region inventory counts; stock and restock merchandise; keep sales-floor products represented, organized, and alphabetized.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, required package or belongings inspections, and bank deposits.
Complete administrative and operational duties needed to achieve store goals; accurately count, balance, and reconcile daily transactions and complete closeout paperwork and deposit slips.
Maintain sufficient cash and change and make bank deposits daily or according to established guidelines.
Verify shipments, record shortages or discrepancies in the POS system, conduct inventory counts, and communicate discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring boxes are labeled and include packing lists.
Maintain awareness of associate and guest safety, address hazards, and report injuries according to company guidelines.
Maintain neat and organized store records and files and keep manuals up to date.
Form professional partnerships with appropriate military personnel at assigned military-base stores, including the Supply Base Leader, when applicable.
Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.