Store Manager (Store 2930)

GameStop•New Albany, MS

13d•Onsite

About The Position

The Store Manager is responsible for all facets of store operations and directly influences the performance of everyone who interacts with guests. Using GameStop’s buy, sell, trade, and reservation business model and Circle of Life, the manager develops and promotes a sales culture by creating individualized solutions for guests and delivering outstanding service through professional conduct and a shared passion for gaming. The role supports the overall store environment to meet or exceed sales and profit goals, maintain an appealing and organized sales floor, build sales through product and gaming knowledge, and grow guest loyalty and repeat business. The Store Manager leads store operations in a multiunit capacity and supervises retail staff, with staffing needs varying by store size, location, and expected sales volume. The manager recruits, hires, trains, develops, schedules, supervises, and provides feedback to associates; ensures training and compliance requirements are completed; and communicates store initiatives with associates and the District Manager. The role oversees guest service, sales initiatives, merchandising, inventory, loss prevention, safety, payroll, cash handling, administrative records, and daily operational processes. The Store Manager works 40 hours per week, with flexibility for extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime. Physical duties include standing and moving throughout the store for up to 12 hours per day, using ladders, and lifting merchandise weighing up to 30 pounds.

Requirements

Proof of identity and eligibility to legally work in the United States.
At least 18 years of age.
High school diploma or equivalent.
At least 1 year of retail management experience.
Strong people skills and an outgoing, welcoming personality.
Ability to provide genuine, individualized assistance to guests.
Clear verbal and written communication and listening skills in English, in person and by phone.
Ability to work independently and lead a team while completing assigned tasks in a timely manner.
Ability to meet leadership expectations for attendance, personal appearance, safety, and respectful workplace conduct.
Ability to operate a Point-of-Sale (POS) computer system.
Basic mathematics and alphabetizing skills.
Ability to complete required paperwork and carry out written, oral, or diagram-based instructions, as well as convey instructions to others.
Ability to execute financial tasks in strict accordance with company policy.
Ability to achieve objectives and lead in a fast-paced, rapidly changing environment.
Ability to work 40 hours per week and work extended hours or days as necessary, including nights, weekends, some holidays, and occasional overtime.
Ability to manage pressure and adapt to stressful situations without negatively affecting guest interactions; creativity and problem-solving ability.
Reliability, trustworthiness, and good judgment.
Ability to work alone.
Ability to stand and move throughout the store unassisted for up to 12 hours per day.
Ability to bend, stoop, crouch, balance, stretch, reach, climb ladders, lift merchandise weighing up to 30 pounds from ground level to a minimum height of 4 feet, and use basic fine and gross motor skills.

Nice To Haves

Associate’s degree or accredited bachelor’s degree, preferably with an emphasis in business, marketing, merchandising, or a related field.
At least 3 years of retail sales, guest service, and/or management or leadership experience.
Video game knowledge.
Bilingual English/Spanish speaking and writing skills.
For positions in stores located on military bases, a working understanding of military ranks and related insignia, either already possessed or acquired during onboarding.

Responsibilities

Lead store operations and staff in a multiunit capacity, supporting sales, profit, and shrink goals.
Provide and model best-in-class guest service, including greeting guests, responding to questions and concerns, recommending products, communicating promotions, and thanking guests.
Support the store’s shopping environment, sales initiatives, visual presentation, guest relationships, and repeat business.
Process guest purchases and returns accurately using the Point-of-Sale (POS) system and respond to guest inquiries in person and by phone.
Promote GameStop guest benefits, including reservations, trade-ins, and Pro Rewards.
Recruit, interview, hire, assess, develop, and retain high-performing associates.
Ensure associates complete onboarding, job training, and compliance training before independently opening or closing a shift.
Communicate regularly with associates and the District Manager to implement store initiatives.
Set guest service expectations and train associates on job responsibilities, policies, procedures, practices, and guidelines.
Supervise and delegate work to Sales Associates, Retail Keyholders, and Assistant Store Managers.
Schedule associates in accordance with scheduling guidelines and ensure breaks and meals are accounted for.
Manage staffing levels to support consistent, high-quality guest service.
Approve payroll, enter paid time off, make time edits, and verify associates are paid for all time worked.
Provide timely recognition and performance feedback, including written feedback in Workday or the HR service management system.
Keep all store areas neat, clean, organized, and merchandised according to company guidelines; ensure fixtures and equipment are in working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Conduct inventory counts, stock and restock merchandise, and maintain organized and alphabetized sales-floor products.
Protect company assets through inventory control, loss prevention, scam awareness, safety practices, and required bank deposits; visually inspect associate packages or belongings at closing or shift end as appropriate.
Complete administrative and operational duties needed to achieve store goals.
Count, balance, and reconcile daily transactions in the POS system; complete closeout paperwork and deposit slips; maintain sufficient cash and change; and make bank deposits as required.
Verify shipments, record discrepancies, conduct merchandise counts, and communicate inventory discrepancies to the District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, with boxes properly labeled and packing lists included.
Monitor associate and guest safety, address potential hazards, and report injuries according to company guidelines.
Maintain neat and organized store records and files and ensure manuals are up to date.
For stores located on military bases, form professional partnerships with appropriate military personnel, including the Supply Base Leader.
Follow GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.