Store Manager

Safelite•Annapolis, MD

About The Position

The Store Manager leads retail store operations with a focus on quality and service, helping ensure customers have a memorable experience. The role provides people leadership and coaching, and oversees cash and expense management, inventory control, loss prevention, safety, and store appearance. The manager oversees daily store operations, team performance, technician training and work quality, vehicle and equipment maintenance, and customer complaints and warranty issues. The position also involves collaboration with other field leaders and, occasionally, marketing associates.

Requirements

Valid state-issued driver’s license.
At least 3 years of leadership experience, with an innovative approach to incenting performance.
3–5 years of experience in retail or service center environments.
Proficiency with Microsoft Office Suite, web applications, and general office equipment.
Excellent communication skills and the ability to influence, persuade, engage, and have crucial conversations with a mobile workforce.
Comfort working outside in a variety of weather conditions.
Present a professional appearance and wear personal protective equipment.
Able to lift and carry up to 35 lbs. for short periods, work at elevated heights, and remain on feet for extended periods.

Nice To Haves

High school diploma, GED, or equivalent; alternatively, 5–7 years of leadership or supervisory experience is listed as preferred.
Automotive experience preferred.

Responsibilities

Oversee daily store operations, including opening and closing procedures, work order management, CICO (Check-In, Check-Out) procedures, customer service, staffing and scheduling, inventory management, and cash handling.
Drive team performance to meet or exceed KPIs and company goals, including Net Promoter Score, Time to Serve, job completion, customer conversion, and quality metrics, while ensuring compliance with federal, state, and local regulations.
Work with other field leaders to ensure every technician is SafeTech™ certified, and use training, retraining, and coaching to promote quality installs and repairs.
Guide and reinforce proper vehicle and equipment maintenance and required recordkeeping.
Occasionally collaborate with marketing associates to ensure materials are properly displayed.
Respond quickly to client complaints and warranty issues to provide world-class customer service.
Perform other duties as assigned.