Store Manager - Kay Jewelers - Colonial Promenade Alabaster

Signet Jewelers•Alabaster, AL

9d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, develops lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager sets performance expectations, communicates corporate strategy and initiatives, and coaches employees to represent the brand consistently. The role drives sales and customer service, analyzes business reports and trends, identifies opportunities for improvement, and develops plans to achieve business goals. It also includes hiring and developing talent, onboarding, training, maintaining accurate employee records, and promoting a respectful and inclusive workplace. The Store Manager ensures compliance with company policies, maintains store presentation and cleanliness, responds to management requests, and improves sales and profit margins through management of discounting, expenses, payroll, and repair departments. The schedule is based on business needs and includes opening and closing shifts, weekdays and weekends. Managers should aim for a five-day, 40-hour workweek during non-peak periods; hours increase during peak selling periods. Regular attendance is an essential function. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, work independently without immediate supervision, set priorities, develop plans, and delegate effectively.
Ability to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to perform the physical demands of the role, including standing, reaching, moving between display cases, handling merchandise, sitting, stooping, bending, kneeling or crouching, and lifting or moving up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a workweek that regularly includes weekends, evenings, holidays, and extended hours.
Ability to travel to training sessions and business meetings, including air and overnight travel, if required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Sell personally and lead, coach, and develop team members to maximize individual and store sales potential.
Communicate performance expectations, company strategy, and corporate initiatives; ensure team members understand goals and how to achieve them.
Ensure team members and the manager deliver an exceptional customer experience through training, outreach, communication, follow-up, and clear expectations.
Empower team members to resolve customer issues within established parameters and compile and follow up on customer requests.
Review and analyze reports, identify trends and operational problems, and develop plans to address opportunities and improve results.
Monitor competitors’ marketing, merchandising, and payment programs, and inform management about merchandise and service needs or excesses.
Collaborate with other Signet store managers in the mall or vicinity to share information, resources, and objectives.
Select, onboard, coach, and develop talent in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor performance; maintain open communication and accurate team member data in company systems.
Establish a positive, professional, respectful, and inclusive work atmosphere for team members, guests, and vendors.
Respond promptly and accurately to management directives, merchandise transfer requests, inventories, and information requests.
Maintain store neatness and cleanliness and ensure compliance with company policies and practices.
Improve sales performance and profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule that supports store operations, including a combination of opening and closing shifts, weekdays, weekends, and extended hours as business needs require.
Perform additional duties and projects as assigned and maintain consistent regular scheduled attendance.