Store Manager - Kay Jewelers - Colonial Promenade Alabaster

KAY•Alabaster, AL

8d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Reporting to the District Manager, the Store Manager leads through personal selling, leadership, and coaching, building a People First environment that promotes diversity and inclusion, lasting customer relationships, and a best-in-class customer experience. The Store Manager communicates performance expectations and company initiatives, coaches and develops staff, and ensures consistent representation of the brand in customer interactions and store execution. The role is responsible for delivering exceptional customer experiences, attaining sales goals, improving store performance, developing talent, maintaining a professional and inclusive workplace, and ensuring operational and policy compliance. The position requires a schedule that includes opening and closing shifts, weekdays and weekends, and additional hours during peak selling periods. Managers should aim for a five-day, 40-hour work week during non-peak periods. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency with MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks to meet deadlines and expectations.
Ability to work independently without immediate supervision.
Ability to set priorities, develop plans to meet goals, and delegate effectively.
Ability to understand and explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Ability to work a schedule that regularly includes weekends, evenings, holidays, and extended hours.

Nice To Haves

A minimum of 2 years of college is preferred.
Specialty retail or jewelry experience is preferred.
Diamond Council of America (DCA) certification is preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory control, brand representation, and team development goals.
Communicate performance expectations, company strategy, and corporate initiatives, and ensure team members understand how goals will be achieved.
Coach and develop store staff to represent the brand consistently and execute store visuals and marketing.
Deliver exceptional customer experiences through training, outreach, communication, clear expectations, and follow-up; empower team members to resolve customer issues within established parameters.
Compile and follow up on customer requests.
Attain sales projections and quotas, and develop strategies to maximize personal and team sales potential.
Observe store operations, review reports, identify trends and root causes of problems, and develop plans and initiatives to improve results.
Keep management informed about competitors’ marketing, merchandising, and payment programs, and advise management of merchandise or service needs and excesses.
Collaborate with Signet Store Managers in the same mall or vicinity to support communication, resource use, and shared objectives.
Select and develop talent; provide onboarding, coaching, and development in operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set actionable goals and monitor progress and performance; maintain open communication and encourage participation and idea sharing.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Establish a positive, professional, inclusive work atmosphere and ensure team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise transfers, inventories, and information requests.
Maintain store neatness and cleanliness and comply with company policies and practices.
Increase profit margins by controlling discounting, expenses, payroll, and repair departments.
Work a schedule aligned with store operating hours, sales requirements, customer traffic, coverage needs, and time to coach and develop the team; hours increase during peak selling periods.
Perform additional duties and projects as assigned and maintain consistent regular scheduled attendance.
Travel to training sessions and business meetings, including air travel and overnight travel, as required.