Store Manager - Kay Jewelers - Colonial Park Mall

Signet Jewelers•Harrisburg, PA

6d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is accountable for sales, profitability, customer satisfaction, inventory control, brand representation, and team-member growth and development. Through personal selling, leadership, and coaching, the Store Manager promotes a People First environment that supports diversity and inclusion, lasting customer relationships, and an excellent customer experience. The Store Manager communicates expectations and company initiatives, coaches staff, and ensures consistent brand representation. They drive sales and operational results, review performance reports, identify improvement opportunities, and develop plans to address them. The role includes hiring and developing talent, onboarding and training team members, maintaining effective communication, and ensuring fair and respectful treatment of employees, customers, and vendors. The schedule is based on store needs and typically aims for five days and 40 hours per week during non-peak periods. It includes a mix of opening and closing shifts, weekdays and weekends, and may extend during peak selling periods. Regular workweeks include evenings and holidays. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Computer proficiency, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team-member training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and to understand and thoroughly explain detailed information.
Reliable and dependable.
Ability to stand, reach, move between display cases, handle merchandise, and sit, stoop, bend, kneel, or crouch as needed.
Ability to lift and/or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Availability for a schedule that regularly includes weekends, evenings, holidays, and extended hours; additional hours are expected during peak selling periods.
Travel to training sessions and business meetings, including air travel and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead the day-to-day operations of a single store to achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development goals.
Communicate performance expectations, corporate initiatives, strategies, and plans to team members.
Coach and develop staff in operations, sales techniques, customer service, product knowledge, inventory control, and visual merchandising.
Deliver and ensure an exceptional customer experience through training, outreach, communication, follow-up, and resolution of customer issues.
Meet sales projections and quotas, develop strategies to maximize personal and team sales, and improve profit margins by controlling discounts, expenses, payroll, and repair departments.
Review and analyze reports; identify trends, opportunities, operational problems, and root causes; and develop and implement improvement plans.
Monitor competitors’ marketing, merchandising, and payment programs and inform management of merchandise and service needs or excesses.
Select, onboard, and develop talent; set actionable goals; monitor performance; and maintain open communication and encourage idea sharing.
Maintain accurate team-member data in system records so team members receive eligible Total Rewards.
Establish a positive and inclusive work atmosphere and ensure team members, guests, and vendors are treated with respect.
Respond promptly and accurately to management directives, merchandise-transfer requests, inventories, and requests for information.
Maintain store neatness and cleanliness and comply with company policies and practices.
Coordinate and collaborate with other Signet store managers in the mall or area to support shared objectives and efficient use of resources.
Work an appropriate schedule that supports store operations, coverage, coaching, training, and development, including opening and closing shifts and weekend work.
Perform additional duties and projects as assigned.
Maintain consistent, regular scheduled attendance.