Store Manager - Kay Jewelers - Colonial Park Mall

KAY•Harrisburg, PA

5d•Onsite

About The Position

The Store Manager leads the day-to-day operations of a single Kay Jewelers store, reporting to the District Manager. The role is responsible for sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development. Through personal selling, leadership, and coaching, the Store Manager fosters a People First environment that promotes diversity and inclusion, builds lasting customer relationships, and delivers a best-in-class customer experience. The Store Manager communicates performance expectations, supports corporate initiatives, maintains brand standards, and coaches the team in operations, sales, customer service, product knowledge, inventory control, and visual merchandising. The role analyzes store performance and operational reports, identifies trends and opportunities, and develops plans to achieve sales and business goals. The Store Manager also hires and develops talent, supports an inclusive and professional work atmosphere, maintains accurate team member records, and ensures compliance with company policies and practices. The schedule should generally aim for a five-day, 40-hour workweek during non-peak periods, with a combination of opening and closing shifts. Hours increase during peak selling periods. Work regularly includes weekends, evenings, holidays, and extended hours. Travel to training sessions and business meetings, including air and overnight travel, may be required.

Requirements

At least 3 years of retail sales experience, or 2 years of retail sales experience plus at least 1 year of retail management experience.
Advanced written and verbal communication skills.
Proficiency with computers, including advanced proficiency in MS Office and related business, technology, and communication tools.
Strong interpersonal skills to build effective employee and customer relationships.
Advanced presentation skills for team training and customer presentations.
Strong problem-solving and conflict-management skills.
Ability to communicate professionally by email, social media, video conference, telephone, and text.
Ability to plan and organize tasks, meet deadlines, set priorities, develop plans, and delegate effectively.
Ability to work independently without immediate supervision and explain detailed information thoroughly.
Reliable and dependable.
Ability to stand, reach, move between display cases, and handle or feel merchandise; sit, stoop, bend, kneel, or crouch as needed; and lift or move up to 10 pounds.
Visual acuity sufficient to discern differences in gemstone quality, with or without a jeweler’s loupe.
Regular availability for weekends, evenings, holidays, and extended hours; travel to training sessions and business meetings, including air and overnight travel, may be required.

Nice To Haves

At least 2 years of college preferred.
Specialty retail or jewelry experience preferred.
Diamond Council of America (DCA) certification preferred.
Bilingual skills are a plus.

Responsibilities

Lead day-to-day operations of a single store and achieve sales, profitability, customer satisfaction, inventory-control, brand-representation, and team-development objectives.
Personally sell and lead, coach, and motivate team members to achieve store and individual performance goals.
Communicate performance expectations and corporate initiatives, and ensure team members understand how their work supports company success.
Train the team to deliver exceptional customer experiences; support customer outreach, follow-up, and resolution of customer issues and requests.
Attain sales projections and quotas, develop strategies to maximize personal and team sales, and improve profit margins by controlling discounting, expenses, payroll, and repair departments.
Review and analyze reports, identify trends and operational issues, and develop plans to address opportunities and root causes.
Monitor competitors’ marketing, merchandising, and payment programs and advise management about merchandise and service needs or excesses.
Hire, onboard, coach, and develop talent in store operations, sales, customer service, product knowledge, inventory control, and visual merchandising.
Set goals and monitor performance; maintain open communication and encourage team member participation and idea sharing.
Promote a respectful, inclusive, professional work environment for team members, guests, and vendors.
Maintain accurate team member data in system records so team members receive eligible Total Rewards.
Respond promptly and accurately to management directives, merchandise transfers, inventories, and information requests.
Maintain the neatness and cleanliness of the store and comply with company policies and practices.
Work a schedule that supports store operations, including opening and closing shifts and coverage based on operating hours, sales needs, customer traffic, and coaching and training requirements.
Work regular scheduled attendance and perform additional duties and projects as assigned.
Collaborate with Signet Store Managers in the same mall or vicinity to support communication, shared resources, and common objectives.