Store Manager - For Eyes West Palm Beach

EssilorLuxottica Group • West Palm Beach, FL

7d

About The Position

The Store Manager is a leader within the For Eyes organization. The role is responsible for delivering key performance indicators and ensuring flawless execution of the customer experience. The Store Manager recruits and hires associates with a passion for optics, coaches and develops associates and managers to build bench strength for the region and company, and links the doctor and retail functions together.

The Store Manager supports customer service and sales, trains and develops team members, manages store operations and financial performance, and leads the partnership with the Doctor of Optometry. The role also oversees staffing, administrative duties, inventory, loss prevention, and implementation of company safety programs.

Requirements

• High school graduate or equivalent.
• At least 3 years as an optical associate or in non-optical retail management.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team-building and management skills.
• Strong communication and listening skills.
• Strong basic math skills, including addition, subtraction, multiplication, and division.
• Sales skills.
• Familiarity with POS systems, computers, and calculators.
• Organizational skills.
• Knowledge of current store merchandise.
• High level of business acumen.

Nice To Haves

• College degree or equivalent.
• State licensure, if applicable, and/or ABO Certification in non-licensed states.
• Previous experience in customer service and retail.

Responsibilities

• Ensure the team provides great customer service through the Simple Sales Process.
• Provide on-the-job training and guidance using company-provided programs.
• Give retail associates clear, motivating, and constructive feedback in a timely manner.
• Address poor performance directly, initiate disciplinary action when necessary, and monitor progress.
• Conduct Meaningful Conversations at required times to improve associate satisfaction, performance, and results.
• Drive profitable personal sales and model and foster a retail selling culture.
• Analyze store financial data and recommend retail-side steps to improve profitability.
• Strive to exceed all targets and deliver key performance indicators by inspiring the team to exceed customer expectations, including NPS and Google Ratings.
• Execute staffing and onboarding according to guidelines.
• Perform administrative duties, including payroll, inventory management, and technical application and understanding.
• Complete and file store and customer paperwork accurately and on time.
• Lead the Doctor of Optometry partnership and co-planning.
• Follow company loss-prevention policies and procedures.
• Prepare and execute physical inventory according to company guidelines.
• Follow Inventory Management System and Order Tracker guidelines as part of the global POS.
• Implement and consistently maintain company-approved safety programs to create a safe environment for associates and customers.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
• A competitive bonus and/or commission plan may be offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED