Store Manager

Ross Stores•Atascocita, TX

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager oversees the stockroom, front end, and sales floor to ensure merchandise is processed and presented promptly, goods are received properly, and expenses are managed through best practices and productivity. The position oversees operating performance, scheduling, payroll administration, expense control, organizational development, customer service, store presentation, merchandise processing, safety, and loss prevention. The Store Manager directly supervises the Assistant Store Manager, Area Supervisors, and all Retail Associates, and ensures compliance with company policies and applicable regulations.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of Customer service.
Demonstrate the ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute plans to achieve goals.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead store operations and implement company best practices to maximize productivity.
Analyze store reports, evaluate controllable expenses and performance, and address variances from company standards with action plans.
Ensure appropriate Associate scheduling and administer payroll, including punch edits, scheduling compliance, payroll transmission, and reporting.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates.
Promote retention through training, recognition, incentives, and other company programs; ensure required training is completed on time.
Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when necessary.
Ensure compliance with company personnel policies and procedures and applicable state, local, and federal regulations.
Manage Associate Relations issues, consulting with the District Manager as needed.
Keep expenditures and payroll hours within budget and adjust staffing to business trends.
Enforce company safety policies, protect Associates and Customers, and ensure Associates understand emergency procedures.
Model respectful, courteous, friendly, and professional conduct and recognize Associates through company programs.
Execute customer service and merchandise presentation programs through Associate training and supervision.
Supervise and coach Retail Associates in providing service at registers, the Customer Service desk, fitting rooms, and sales floor.
Model and reinforce the company dress code and represent and support the company brand.
Maintain a clean, neat, easy-to-shop store and high housekeeping standards with maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, and merchandise organization meet company standards and guidelines.
Manage timely processing of merchandise to the sales floor.
Train Associates on Loss Prevention programs and lead efforts to achieve store shortage goals.
Safeguard confidential, cash, credit card, and merchandise information and demonstrate integrity in all interactions.
Maintain Loss Prevention awareness through customer service presence and engagement with Customers and Associates.
Lead preparation and execution of the annual inventory process and monitor mark-out-of-stock policy.
Accept special assignments as directed by Leadership.