Store Manager

Extra Space Storage • Virginia Beach, VA

19d

About The Position

The Store Manager oversees the daily operations of one or more self-storage locations with limited direct supervision. The role ensures the facility meets high cleanliness standards, maintains financial accuracy through effective reporting and controls, and delivers operational excellence. Store Managers build customer relationships through in-person and phone interactions, present a structured sales process, and manage customer accounts.

Extra Space Storage describes itself as the largest self-storage company in the United States by store count, with over 4,000 stores nationwide. The company seeks responsible, passionate, and innovative leaders to manage day-to-day operations at its facilities.

The position is day shift; the office closes at 6 p.m. The specific location is closed on Sundays. Work includes indoor and outdoor responsibilities, from sedentary desk work to physical duties, with varying physical demands and exposure to seasonal weather conditions. The role may involve standing, walking, climbing stairs, bending, sitting, and lifting.

Requirements

• At least 2 years of customer-facing work experience.
• A current valid driver’s license and access to a reliable personal vehicle for daily bank deposits and travel to other sites as needed, except in New York City and Brooklyn.
• High school diploma or GED.
• Ability to perform indoor and outdoor job responsibilities, including standing, walking, climbing stairs, bending, sitting, and lifting or moving items up to 35 lbs. regularly and up to 50 lbs. occasionally.

Nice To Haves

• Leadership experience.
• Sales experience.
• College education.

Responsibilities

• Build and maintain customer relationships by identifying storage needs and providing tailored solutions.
• Maximize sales through unit rentals, unit insurance, and moving supplies.
• Maintain cleanliness through ongoing site maintenance, including the office, storage buildings, and surrounding areas.
• Conduct daily site safety inspections, including lock checks.
• Address and resolve customer concerns related to billing, security, auctions, and proper site usage.
• Handle cash transactions, balance receipts, follow up on delinquent payments, process customer payments, and complete daily bank deposits.
• Oversee administrative tasks, including maintaining auction files, following up on delinquent accounts, monitoring store budgets, and preparing and delivering bank deposits.
• Establish and maintain professional relationships with Extra Space employees to support the company culture.
• Perform additional duties as assigned.

Benefits

• Paid time off accrued throughout the year, increasing with years of service.
• 401(k) match with Traditional and/or Roth choices.
• Affordable medical benefit options, with up to a $1,000 annual Health Savings Account employer contribution.
• EXTRA Healthy Wellness Program with rewards toward the medical premium.
• BenefitHub discounts on apparel, auto, electronics, entertainment, pets, travel, and other categories.
• Growth opportunities throughout the United States.
• Daytime hours and the potential for Sundays off, depending on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED