Store Manager

Pet Supplies Plus • Mentor, OH

5d

About The Position

The Store Team Leader leads the store team and provides exceptional, neighborly service to customers and their pets. The role oversees store operations, sales performance, team engagement and development, staffing, and community partnerships while fostering a fun, positive, knowledgeable, trustworthy, and pet-focused store environment. The position also ensures policies for animal care, safety, cleanliness, and security are followed and that the store operates within budget.

Requirements

• At least 2 years of experience leading retail teams.
• Bachelor’s degree or equivalent work experience; high school diploma or GED required.
• Knowledge of Microsoft Office.
• Good communication skills.
• Ability to operate store equipment, including a forklift.
• Ability to climb ladders, bend, kneel, and lift up to 50 pounds.
• Ability to work flexible schedules.
• Reliable transportation.
• Must pass a drug screening.
• Must be at least 18 years old.

Responsibilities

• Lead the store team by example and provide exceptional service to customers and their pets.
• Analyze store sales results and develop plans to improve sales, customer engagement, and productivity.
• Create a fun, positive environment for team members and customers, while upholding a neighborly, knowledgeable, trustworthy, and pet-focused service reputation.
• Adhere to operational policies and procedures for animal care, safety, cleanliness, and security.
• Achieve strong store audit and customer engagement scores.
• Use business knowledge to drive store results, including sales, grooming and services where applicable, loyalty program membership, and customer engagement, while operating within budget.
• Create weekly work schedules that maximize productivity and engagement.
• Promote team member engagement and morale by understanding individual needs, recognizing successful performance, and supporting career goals.
• Maintain a fully staffed team and lead recruiting and onboarding for all store positions.
• Provide onboarding, development opportunities, coaching, and feedback to team members.
• Connect with community organizations to develop event and marketing partnerships.

Benefits

• Store performance bonus pay
• Health, dental, vision, and disability plans
• Health and flexible savings accounts for full-time employees
• 401(k)
• Paid time off
• Employee discounts
• Career development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED