Store Manager

Walgreens • Independence, MO

13d • $56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store, improving sales, profitability, and store image through merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial controls, inventory, merchandising, facilities, compliance, daily work planning, business performance, employee management, training, and communication with district, corporate, and community stakeholders.

The Store Manager analyzes sales, cost, inventory, asset protection, pharmacy, and clinic performance indicators and develops plans to improve results. The manager works with pharmacy and clinic leaders to support performance, including serving as a pharmacy technician when necessary and legally permitted. The position also requires completion of Walgreens School of Operations within six months of starting in the Store Manager position and pharmacy technician registration or licensure when required by state law.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or high school diploma/GED and 5 years of retail management experience.
• Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or licensed RPh status as soon as possible under state requirements and no later than 12 months from the Store Manager position start date.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT certification.
• Three years of retail management experience, including supervising others, managing work, and assigning work.
• Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or licensed RPh.

Responsibilities

• Monitor and analyze customer service provided by team members; coach them and develop improvement plans for retail and pharmacy service.
• Greet customers and clinic patients, offer assistance, model customer service best practices, and resolve complaints and special needs.
• Supervise store and pharmacy operations, including opening, closing, shift changes, task delegation, and team-member scheduling.
• Oversee store funds, register counts, bank withdrawals, armored-car pickups, safe deposits, change orders, bookkeeping, invoices, cash reports, and time records.
• Plan and supervise merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal offerings.
• Analyze inventory trends and manage ordering, stock levels, liquidations, and resources to prevent out-of-stocks and overstock.
• Supervise the receiving, stocking, pricing, returning, and transferring of merchandise.
• Ensure execution of District Manager operational feedback and organize the store through hiring, placement, work assignments, scheduling, and delegation.
• Maintain clean and presentable store grounds and facilities; manage repairs and maintenance and respond to emergencies.
• Manage compliance with applicable laws and regulations, including those covering alcohol, tobacco, fresh food, and pharmacy products.
• Ensure staff know how to use store computer systems and software, and contact IT support to address system problems.
• Comply with company policies and procedures and maintain respectful coworker relationships; complete special assignments and other tasks as assigned.
• Assign daily operational responsibilities and tasks and set expectations for store team members and assistant managers.
• Analyze financial and performance data, develop plans to increase sales and control costs, and review KPIs daily in preparation for discussion with district management.
• Analyze asset protection data and implement plans to reduce loss.
• Analyze pharmacy performance indicators and work with the pharmacy manager to improve performance, providing support during busy periods, including working as a pharmacy technician when necessary and legally permitted.
• Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support performance.
• Identify sales opportunities and manage inventory levels, including anticipating fast-selling items and seasonal changes.
• Manage team-member performance, goals, expectations, feedback, recognition, and career progression.
• Ensure timely completion of required training, including pharmacy training, and coach team members.
• Make hiring, promotion, and termination decisions; address and discipline employee issues and engage Employee Relations and Human Resources as appropriate.
• Develop employee performance plans and follow up by established deadlines; monitor and approve team-member compensation.
• Promote teamwork and motivation, communicate expectations and results, and maintain fair treatment and compliance with corporate policies and employment laws.
• Communicate regularly with team members through individual and group discussions, solicit input, answer questions, and support open communication.
• Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance improvement plans from the District Manager.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
• Pursue self-development by monitoring performance, setting high standards, learning retail and management best practices, and learning about pharmacy.
• Serve as a liaison among the district, corporate, and store; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager