Store Manager

GNC Holdings•Suffolk, VA

12d

About The Position

GNC is seeking a full-time hourly Store Manager who embodies its “Live Well” philosophy and is passionate about health and wellness. The Store Manager leads, coaches, and supports the team in delivering exceptional customer service and guidance, oversees daily store operations and business performance, and represents the GNC brand through product knowledge and customer engagement. The role includes merchandising products to GNC standards, supporting the total shopping experience and sales initiatives, building customer relationships that encourage repeat business, and helping associates reach their sales potential. The Store Manager also handles store opening and closing, cash, inventory, and deposits, and represents the organization at community events. Eligible Distribution Center employees may earn performance incentives; this information is not stated as a benefit for this store position.

Requirements

Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for qualified individuals with disabilities.
Ability to stand or walk for up to eight hours a day.
Ability to frequently reach, bend, and twist below the waist and above the shoulders, and perform repetitive hand-to-finger motions.
Ability to frequently lift up to 20 pounds and occasionally lift up to 40 pounds; ability to push or pull up to 20 pounds.
Ability to climb ladders, reach, and bend.
Ability to work in temperatures ranging from 50 to 85 degrees, particularly in stock room areas.
Ability to use a computer for up to 60% of the workday.
Work five days and 40 hours per week, with scheduling requirements that vary by store location and type.
Mall and strip center managers must work at least two weeknights until closing, one weekend night, and one other night; strip center managers must also work a full Saturday shift.
Mall managers are expected to work peak business days, including Saturday and Sunday.
Managers are expected to work at least one full Sunday per month.
Downtown managers must work during the weekday lunch period from 11 a.m. to 2 p.m. and one evening shift until closing per week if the store is open in the evening; they are not required to work Saturdays.
Managers are expected to work all major U.S. holidays when the store is open.

Responsibilities

Lead, coach, and support the store team in providing exceptional customer service and guidance.
Oversee daily store operations, business performance, and product management.
Represent the GNC brand by providing product knowledge and promoting the “Live Well” message.
Ensure products are merchandised according to GNC standards and are easy for customers to see and buy.
Support the total shopping experience, including visual and operational elements, sales initiatives, and customer relationships that encourage sales and repeat business, including MYGNC Rewards.
Achieve and exceed personal sales and productivity goals while helping sales associates realize their sales potential.
Build strong teams and demonstrate leadership and managerial skills, including providing ongoing performance feedback, recruiting, hiring, and performance management.
Open, close, and operate the retail facility, including cash handling, inventory counts, and deposits according to GNC procedures.
Attend community fairs, conferences, meetings, and other public gatherings to promote the organization’s mission and initiatives.
Work the required schedule for the store type, including applicable evenings, weekends, and major U.S. holidays when the store is open.