Store Manager

Leeds West Groups•Omaha, NE

5d•$75,000 - $110,000•Onsite

About The Position

The Store Manager leads daily business operations at an automotive retail and repair location, exercising independent judgment on matters that significantly affect store operations. The role is accountable for staffing, scheduling, customer satisfaction, workflow, safety, operational execution, and store performance, while collaborating with the Director of Operations and senior management on significant business, operational, and personnel matters. The Store Manager serves as the highest on-site leadership authority and directly supervises store employees, including developing the Assistant Store Manager and supporting succession readiness. This is a full-time, salaried exempt, on-site position requiring at least 50 hours per week. Operations generally run Monday through Saturday, with Sunday operations at some locations, and the position regularly requires long hours and frequent weekend work. The role requires up to 25% travel between local stores; overnight travel is less than 5% unless required for a particular assignment.

Requirements

At least 18 years of age.
Active, unrestricted driver's license.
High school diploma or equivalent.
At least three years of related experience.
Legally authorized to work in the United States while employed by Leeds West Groups.
Satisfactory completion of any job-related background screening required for the position, consistent with applicable law.
Satisfactory Motor Vehicle Record check and ability to maintain a driving record that meets company requirements.
Strong integrity and excellent people-management skills.
Ability to build trust, lead with emotional intelligence, and balance empathy with accountability.
Excellent analytical, decision-making, problem-solving, active-listening, communication, interpersonal, supervisory, diplomatic, and leadership skills.
Excellent sales and customer-service skills.
Strong knowledge of automotive retail and service operations, business management, financial principles, procedures, and industry best practices.
Working knowledge of automotive systems, services, diagnostics, and repair processes sufficient to support customer service, workflow management, quality oversight, and safe operations.
Excellent organizational, detail, and time-management skills.
Proficiency with technology and business software systems, including Digital Vehicle Inspections (DVI).
Proficiency in inventory and expense management.
Ability to thrive in a fast-paced sales environment, give and receive constructive feedback, manage priorities and multiple tasks, complete objectives with minimal supervision, and meet attendance expectations.
Ability to perform the essential supervisory and managerial functions of the role, with or without reasonable accommodation.

Nice To Haves

Bachelor's degree in business management or a related field.
Three years of leadership, supervisory, or management experience.

Responsibilities

Manage daily store operations, including staffing, scheduling, customer satisfaction, workflow optimization, safety, operational execution, and performance goals.
Ensure services are completed efficiently and accurately in compliance with company, safety, and industry standards.
Monitor KPIs, financial results, staffing, customer experience, and operational performance; identify risks and opportunities and act to improve results.
Develop and implement customer-retention and business-growth strategies to achieve sales, profitability, and other objectives.
Deliver excellent customer service by supporting call conversion, applying promotions and discounts correctly, promoting financing options, ensuring repair quality, conducting follow-ups, obtaining customer reviews, and resolving concerns and complaints.
Manage inventory and shrinkage, costs and expenses, P-Card use, payroll, and injury and damage claims in support of budgets and business objectives.
Act as a facility key holder and complete opening and closing procedures, including deposits, system close-out, and responding to after-hours alarms or security concerns.
Reduce workplace safety concerns, injuries, and damages through training, enforcement, and compliance with OSHA and company safety requirements and industry best practices.
Ensure test drives follow company policies, procedures, safety practices, and traffic laws.
Ensure employees maintain a clean, organized, and safe workplace in accordance with company policies and OSHA regulations.
Stay current on automotive industry trends, technology advances, and relevant regulatory changes.
Communicate and collaborate with senior management regarding performance, staffing, significant personnel matters, operational challenges, and business priorities; execute business plans, directives, initiatives, programs, and budgets.
Directly supervise employees by assigning and directing work; training, coaching, developing, recognizing, evaluating, and disciplining employees; managing performance; and enforcing company standards.
Make personnel decisions within assigned authority and coordinate significant employment decisions with Senior Management and Human Resources in accordance with company policy and approval processes.
Foster an inclusive, respectful, and high-performing workplace culture; model professionalism and integrity; and address employee concerns fairly and promptly.
Set expectations, provide coaching, feedback, and recognition, identify skill or performance gaps, and support employee development through training, cross-training, stretch opportunities, and follow-up.
Develop internal talent, including the Assistant Store Manager, and maintain awareness of current and future staffing needs.
Implement and enforce company business and leadership initiatives, policies, procedures, best practices, and programs through meetings, training, audits, and other leadership activities.
Manage workflow, work quality, staffing, and schedules to support safe and effective store operations.
Perform other duties as assigned.