Store Manager

Ross Stores•Decatur, GA

About The Position

The Store Manager is responsible for all aspects of store operations and leads the store to ensure Company standards and best practices are consistently met. The role staffs, trains, and develops the leadership team and Associates to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager oversees the stockroom, front end, and sales floor to ensure merchandise is received properly and moved to the sales floor in a timely manner, and manages expenses through best practices and productivity. The Store Manager oversees operating performance, scheduling, payroll administration, organizational development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The position directly supervises the Assistant Store Manager, Area Supervisors, and Retail Associates.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Demonstrated ability to lead, manage, motivate, and communicate positively with Store Associates at all levels.
Ability to train, coach, and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules, and execute work to achieve goals.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead Company best practices and maximize productivity by minimizing steps and touches.
Analyze store reports, evaluate controllable expenses and overall performance, and address variances from Company standards with appropriate action plans, partnering with the District Manager as needed.
Ensure Associates are scheduled appropriately to meet business objectives and manage payroll administration, including punch edits, scheduling compliance, payroll transmission, and reporting.
Recruit, hire, train, and develop Assistant Managers, Area Supervisors, and non-exempt Associates.
Promote retention through training, recognition, incentives, contests, and other retention tools; ensure required training is completed on time.
Address personnel and performance issues through coaching, warnings, progressive discipline, and termination when needed; ensure compliance with personnel policies and applicable regulations.
Manage Associate Relations issues, consulting with the District Manager as needed.
Keep expenditures within budget and control payroll hours according to plan and current business trends.
Maintain adherence to safety policies, ensure the safety of Associates and Customers, and ensure Associates understand emergency procedures.
Treat Customers, Associates, and leaders respectfully and demonstrate courtesy, friendliness, and professionalism.
Execute customer service and merchandise presentation programs through Associate training and supervision; coach Retail Associates in providing efficient, friendly service across the store.
Model and reinforce the Company Dress Code and represent and support the Company brand.
Maintain a clean, neat, easy-to-shop store and a high standard of housekeeping with maintenance personnel and Associates.
Ensure recovery, sizing, markdowns, and merchandise presentation meet Company standards and guidelines.
Manage merchandise processing so products reach the sales floor within the expected Company timeframe.
Train Associates on Loss Prevention programs and lead efforts to achieve store shortage goals.
Safeguard confidential information, cash, credit card information, and merchandise; comply with the Loss Prevention Awareness Program and maintain Loss Prevention awareness on the sales floor.
Lead preparation for and execution of the annual inventory process and monitor mark-out-of-stock policy.