Store Manager

Walgreens•Fresno, CA

10d

About The Position

The Store Manager manages the operation of a Walgreens store and pharmacy, improving sales, profitability, and the store’s image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees daily store operations, scheduling, task delegation, cash handling, bookkeeping, merchandising, inventory, receiving, store maintenance, and compliance with applicable laws and company policies. The Store Manager reviews sales, financial, asset protection, pharmacy, and clinic performance indicators; develops and implements plans to grow the business, control costs, and reduce loss; and works with pharmacy and clinic leadership to support performance. The role leads hiring, training, coaching, performance management, career development, compensation approvals, and team communications. It also serves as a liaison between the store, district, and corporate teams and participates in community outreach. The position requires participation in company and on-the-job training, including completion of Walgreens School of Operations within six months of starting in the Store Manager position. Pharmacy technician registration or licensure, or the applicable Washington State pharmacy assistant credential, is required as specified by state law. A pharmacist license may be obtained within the timeframe described in the posting.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others, managing work, and assigning work.
Licensed pharmacy technician as required by state law, Washington State pharmacy assistant, or licensed pharmacist as specified in the posting.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Complete Walgreens School of Operations within six months of starting in the Store Manager position.

Nice To Haves

Bachelor’s degree.
PTCB or ExCPT certification.

Responsibilities

Monitor, analyze, and improve customer service in retail and pharmacy; greet customers and clinic patients, resolve complaints, and address special needs.
Model customer service best practices and coach team members in delivering a distinctive customer and patient experience.
Supervise store and pharmacy operations, including opening, closing, shift changes, scheduling, and task delegation.
Oversee cash control, bank withdrawals, armored-car pickups, deposits, change orders, bookkeeping, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional spaces, pricing, and seasonal promotions.
Analyze inventory trends and oversee ordering, stock levels, liquidation, receiving, stocking, pricing, returns, and merchandise transfers.
Execute District Manager operational feedback and organize store work through hiring, placement, scheduling, and delegation.
Ensure the store and grounds are clean and presentable; manage repairs and maintenance and respond to emergencies.
Maintain compliance with applicable laws, regulations, and company policies, including those governing alcohol, tobacco, fresh food, and pharmacy products.
Ensure staff can use store technology and systems, and contact information technology support when systems problems arise.
Assign daily responsibilities and set expectations for store team members and assistant managers.
Analyze financial and performance data, review KPIs daily, and develop plans to increase sales and control costs.
Review asset protection data and implement plans to reduce loss.
Analyze pharmacy performance and work with the pharmacy manager to improve results, providing support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Analyze clinic performance and work with the Clinic Coordinator or Manager to support results.
Identify sales opportunities and manage inventory in response to demand, fast-selling items, and seasonal changes.
Manage team member performance by assigning responsibilities, setting goals, observing performance, providing feedback, and recognizing contributions.
Manage employee career progression, hiring, promotion, termination, discipline, performance plans, and compensation approvals.
Ensure timely completion of required training, provide coaching, promote teamwork, and maintain open communication with team members.
Ensure fair treatment of team members and compliance with corporate policies and applicable employment laws.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months, follow performance improvement plans, and pursue required pharmacy credentials.
Serve as a liaison between the district, corporate, and store; conduct community outreach and assist the District Manager with community events.