Store Manager

Carter's•Carmel, IN

About The Position

The Store Manager leads the store team and represents Carter’s as the first point of contact for families. The role fosters a welcoming and inclusive environment, helps team members develop product expertise and reach their potential, and builds a strong customer experience throughout families’ parenting journeys. The Store Manager develops employees and future leaders, drives customer loyalty and sales performance, oversees merchandising and operations, manages payroll and budgets, and ensures teams can deliver an integrated omnichannel experience. The position also supports loss prevention through customer service, education, and operational controls.

Requirements

At least 3 years of retail or related management experience leading direct reports.
High school diploma or GED.
Positive and solutions-oriented mindset.
Effective, professional verbal and written communication skills.
Demonstrated leadership and supervisory skills, including leading, directing, and executing multiple tasks at once.
Proficient computer and technology skills, including Outlook, Excel, and web navigation.
Ability to lift 40 pounds as needed, with frequent bending, stooping, reaching, pushing, and pulling.
Ability to stand or walk for extended periods and climb up and down a ladder.
Availability that may include days, nights, weekends, and holidays as scheduled, with at least two closing shifts per week.

Responsibilities

Build a talent pipeline through networking and recruiting, and develop succession plans by training and developing the team.
Foster a positive, safe, and inclusive workplace where employees collaborate and performance is recognized to increase engagement.
Develop leaders by providing direction, delegating, and investing in their development.
Create a genuine customer focus on the sales floor by leading and directing the Leader on Duty program.
Welcome customers and assist them with product styles, features, and benefits.
Build customer loyalty by directing and coaching the team on customer participation in loyalty programs, including credit programs.
Execute company direction for merchandising and operations, and manage payroll and budgets.
Analyze Key Performance Indicators (KPIs) and identify behaviors that drive results.
Lead and integrate an omnichannel experience, ensuring teams are trained on available tools.
Reduce loss through consistent customer service, education, and operational controls.

Benefits

Schedules designed to support work-life balance.
Health benefits.
Mental health benefits.
30% discount on Carter’s brands.
Referral bonuses.
Advance You Program offering tuition-free GED or bachelor’s degree opportunities or English as a second language learning.
Paid time off.
Paid holidays.
Parental leave.
Adoption assistance.
Charitable matching gifts.
Professional and personal development, including development programs for growth in the current role and beyond.