Store Manager

Lilly Pulitzer•Orlando, FL

About The Position

The Store Manager is responsible for achieving the store’s budgeted net sales and direct contribution, delivering an exceptional customer experience, representing Lilly Pulitzer’s brand positioning, and developing and maintaining a strong store team. The role leads the store in alignment with the company’s Core Values and Core Leadership Qualities, builds brand equity in the local market, and creates a positive, motivating store culture. The Store Manager drives business results through payroll management, KPI use, team selling, financial analysis, and strategic thinking. They develop customer relationships and reinforce the Lilly Pulitzer Resort Chic lifestyle and selling culture. The role also includes recruiting, hiring, coaching, retaining, and developing talent; building succession; maintaining inventory systems and store functionality; managing divisions of responsibility; and ensuring compliance with company and retail policies and procedures. This is a full-time, salaried, exempt position that is not eligible for overtime. The role may require flexible additional working hours during peak business periods and work on nights, weekends, and holidays according to store needs and the company’s retail holiday time-off policy.

Requirements

Minimum five years of experience in retail management or a relevant industry.
Ability to work the store schedule as needed, including nights, weekends, and holidays.
Ability to work flexible additional hours during peak business periods.

Nice To Haves

Four-year college degree.
Genuine, optimistic approach to leadership.
Passion for the Lilly Pulitzer brand positioning.

Responsibilities

Achieve or exceed the store’s budgeted net sales and direct contribution.
Manage payroll and use KPIs and team selling to drive business results.
Understand financial results and the annual budget, and use that information to positively impact the business.
Deliver an exceptional in-store customer experience consistent with the company’s culture.
Educate and reinforce the Lilly Pulitzer Resort Chic lifestyle and selling culture.
Build and cultivate effective customer relationships.
Create an optimistic, energetic, team-oriented store atmosphere that encourages growth and creativity.
Recruit, hire, retain, coach, and develop A+ talent; provide regular, actionable feedback and use company training tools.
Build succession within the store and company.
Lead and empower the team, communicate clearly, demonstrate agility, and lead effective store walkthroughs.
Maintain effective communication with the District Manager and address issues professionally and promptly.
Build brand equity in the local market and uphold the company’s Core Values and Core Leadership Qualities.
Maintain inventory management systems and optimize store organization and functionality.
Manage divisions of responsibility and ensure compliance with retail store and company policies and procedures.
Safeguard store assets.