Store Manager

Circle K•South St. Paul, MN

13d•$20 - $24•Onsite

About The Position

The Store Manager leads and manages store operations, including employee supervision, hiring, training, scheduling, customer service, store presentation, safety, communications, planning, and financial performance. The role directly supervises the activities of two or more full-time employees and ensures the store is clean, stocked, organized, and operated according to company standards. The manager develops professional relationships with suppliers, resolves customer complaints, maintains regular onsite attendance, and supports a positive public image in the community. The Store Manager provides employee coaching and performance feedback, ensures required training is completed, communicates with store employees and the District Manager, and develops action plans to achieve store objectives. The role also oversees reporting, merchandise presentation and pricing, required workplace postings, sales and expense analysis, budgeting, forecasting, margins, and the safeguarding and accounting of funds. The position requires at least 50 hours per week, may include all shifts, weekends, and holidays, and is performed primarily indoors with some outdoor store-maintenance duties.

Requirements

High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the CSR, LSR, and SA job descriptions.
Ability to supervise and manage functions listed in the CSR, LSR, and SA job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the store, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
Valid driver’s license and dependable transportation.
Ability to have open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Ability to work a minimum of 50 hours per week.
Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to grasp, reach, and manipulate objects by hand throughout the shift, with eye-hand coordination.
Ability to push or pull with the arms using up to 20 pounds of force.
Ability to reach overhead, bend and twist at the waist, stoop, kneel, squat, push, and pull.
Ability to stand and/or walk for an entire shift and work alone.
Ability to communicate orally and operate a cash register and/or computer keyboard.
Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors.
Ability to tolerate occasional noise.
May need to climb a ladder to store or retrieve materials or place and remove signs.
Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Nice To Haves

High school diploma or equivalent plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience; listed as preferred.

Responsibilities

Directly supervise the activities of two or more full-time employees, which may include assistant managers, lead representatives, and customer service representatives.
Recruit, hire, and train employees to provide excellent customer service.
Assign and manage tasks to keep the store clean, adequately stocked, organized, and maintained to company standards.
Maintain a professional and supportive image with employees and supervisors.
Schedule employees within company guidelines and business needs to maximize customer service and maintain the store image.
Use non-discriminatory management practices when hiring, training, counseling, mentoring, motivating, and separating employees.
Develop positive and professional relationships with suppliers.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Maintain regular and predictable onsite attendance and promote a safe, positive public image in the community.
Prepare timely employee performance appraisals and provide performance-based feedback, including scheduled check-ins and anniversary reviews.
Train employees on customer service, store image, marketing execution, safety procedures, safety awareness, and cash-handling expectations.
Ensure employees complete required training on time.
Communicate effectively with employees and establish periodic meetings with store employees and the District Manager.
Evaluate store needs and develop action plans to meet objectives.
Organize and maintain store files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and correctly priced.
Ensure required employment-related posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for money received and disbursed.
Perform other financial analysis needed to maximize sales and net profits.
Notify the District Manager of sales, cash, inventory, or operating discrepancies.
Perform store work including cleaning parking lots and gas pumps and taking out garbage.
Operate a motor vehicle, cash register, and/or computer keyboard as required.