Store Manager 220

WhiteWater Express Car Wash • Melissa, TX

20h • $47,500 - $55,000

About The Position

At WhiteWater Express, the Store Manager (also described as Assistant Manager) helps cultivate team culture, ensure customer satisfaction, and develop future leaders. The role supports day-to-day store operations, particularly when the General Manager is not onsite, and leads team members while maintaining operational efficiency and safety and service standards. The Store Manager reports directly to the General Manager.

The position offers a base salary of $47,500 to $55,000, based on assigned location, with eligibility for a performance-based bonus under the company incentive plan. Bonus payments vary with results and are not guaranteed. The role requires flexibility to work 45–50 hours per week, adjusting as needed to meet business demands, and includes other duties as assigned.

The position requires a high school diploma or equivalent, though a combination of experience and/or education may be considered. Candidates should have 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment; car wash experience is not required. Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management, is also expected.

The work involves standing, walking, bending, and moving throughout a fast-paced shift; lifting and carrying up to 50 pounds; and working outdoors in varying weather conditions, including heat, cold, rain, and humidity.

Requirements

• High school diploma or equivalent; a combination of experience and/or education may be considered.
• 1–3 years of key holder or assistant management experience in retail, hospitality, or another fast-paced environment.
• Experience supervising teams of 8–12 employees, including hiring, training, scheduling, and performance management.
• Strong leadership and sales acumen, with the ability to coach and develop team members to meet and exceed goals.
• Excellent verbal and written communication skills and proven conflict-resolution abilities.
• Proficiency in Microsoft Office Suite, Google Workspace, and point-of-sale (POS) systems.
• Ability to multitask, prioritize, and work effectively under pressure while maintaining attention to detail.
• Ability to lift and carry up to 50 pounds.
• Comfort working outdoors in varying weather conditions, including heat, cold, rain, and humidity.
• Ability to stand, walk, bend, and move throughout a shift in a fast-paced environment.
• Flexibility to work 45–50 hours per week and adjust as needed to meet business demands.

Nice To Haves

• Car wash experience is not required.

Responsibilities

• Cultivate a positive, customer-focused workplace culture through team development and coaching.
• Assist in the selection, development, and retention of team members.
• Lead all General Manager responsibilities during the General Manager’s absence to ensure seamless operations.
• Deliver a safe, clean, five-star experience for customers and employees from drive-up to drive-out.
• Address and resolve customer and employee concerns while fostering a respectful, service-first workplace.
• Educate customers about wash products, packages, memberships, and promotions to support customer satisfaction and sales.
• Support daily operations, hourly scheduling, and completion of required tasks to meet business needs and site standards.
• Troubleshoot equipment and partner with Facilities and IT to resolve maintenance issues quickly.
• Maintain a safe, clean, and compliant workplace by ensuring safety protocols and preventive maintenance are consistently followed.
• Drive revenue growth by coaching team members and optimizing customer interactions.
• Use KPI tools to support membership revenue growth and retention, including oversight of labor management.
• Uphold company policies and enforce safety protocols.
• Assist the General Manager with payroll tasks, including reviewing and approving employee hours.
• Adjust work availability as needed to meet business demands and perform other duties as assigned.

Benefits

• Performance-based bonus eligibility under the company incentive plan; payments vary with results and are not guaranteed.
• Comprehensive medical, dental, and vision benefits.
• Paid time off.
• 401(k) retirement plan with company match.
• Company-paid life insurance.
• Clear pathways for career advancement.
• Free weekly car washes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED