Store Manager

Ross Stores•Oakland, CA

About The Position

The Store Manager is responsible for all aspects of store operations and leads the entire store to ensure company standards and best practices are consistently met. The role staffs, trains and develops the leadership team to achieve sales and profit results while maintaining a friendly, easy-to-shop environment. The Store Manager also recruits, trains and develops Associates and oversees the Stockroom, Front End and Sales Floor to move merchandise efficiently, receive goods properly and manage expenses through productivity and best practices. The position leads operating practices, evaluates store reports and controllable expenses, addresses deviations from company standards, schedules Associates and administers payroll. It develops and supports store employees, manages personnel and performance matters, promotes retention, and ensures compliance with company policies and applicable regulations. The Store Manager maintains a safe and secure environment, delivers customer service and merchandise presentation programs, upholds the company brand and store appearance, and leads loss prevention and annual inventory activities. The role directly supervises the Assistant Store Manager, Area Supervisors and all Retail Associates. It requires five or more years of store management experience in retail, strong leadership and communication skills, English fluency, and the ability to work evenings and weekends. The work involves extensive standing, walking and movement around the store, as well as use of store equipment and occasional lifting, pushing and pulling.

Requirements

Five or more years of store management experience in a retail environment.
Maintain a high level of customer service.
Demonstrate the ability to lead, manage, motivate and communicate positively with Store Associates at all levels.
Ability to train, coach and develop Associates at all levels.
Ability to organize and prioritize tasks, develop schedules to complete them and execute to achieve results.
Fluency in English.
Ability to exercise considerable independent judgment and discretion.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers and PCs, as required.
Ability to spend up to 100% of working time standing, walking and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach and stoop.
Ability to occasionally push, pull and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies.
Ability to perform basic mathematical calculations commonly used in retail environments.

Responsibilities

Lead all aspects of store operations and ensure company standards and best practices are consistently met.
Lead company best practices and maximize productivity by minimizing steps and touches while working.
Analyze store reports to evaluate controllable expenses and overall store performance; address variances with appropriate action plans, partnering with the District Manager as needed.
Ensure Associate schedules meet business objectives and administer payroll, including daily punch edits, scheduling compliance, Sunday payroll transmission and reporting as needed.
Recruit, hire, train and develop Assistant Managers, Area Supervisors and non-exempt Associates.
Promote retention using company retention tools, incentive programs, recognition opportunities, contests and training; ensure required training is completed on time.
Address personnel and performance matters, including coaching, warnings, progressive discipline and termination when needed; manage Associate Relations issues in consultation with the District Manager as needed.
Ensure compliance with Ross personnel policies and procedures and applicable state, local and federal regulations.
Keep expenditures within budget and control payroll hours to plan while adjusting to business trends.
Maintain adherence to company safety policies and ensure Associates understand and can execute emergency operating procedures.
Treat Customers, Associates and other leaders with respect; demonstrate courtesy, friendliness and professionalism, and recognize Associates through company programs.
Execute customer service and merchandise presentation programs through Associate training and supervision; coach Retail Associates in providing efficient, friendly service.
Model and reinforce the company dress code, represent and support the company brand, and maintain a clean, neat and easy-to-shop store.
Maintain housekeeping standards with contracted maintenance personnel and Ross Associates.
Ensure recovery, sizing, markdowns and merchandise presentation meet company standards and guidelines; manage merchandise processing to the sales floor within expected timeframes.
Train Associates on loss prevention programs and lead store efforts to achieve shortage goals.
Safeguard confidential information, cash, credit card information and merchandise; comply with the Loss Prevention Awareness Program and maintain loss prevention awareness and customer and Associate engagement.
Lead preparation for and execution of the annual inventory process and monitor mark-out-of-stock policy.
Accept special assignments as directed by Leadership.