Store Manager

World Market•Winter Garden, FL

About The Position

The Store Manager leads a customer-first selling culture and the store team to achieve sales and profitability goals. The role is responsible for hiring, developing, and retaining a high-performance team; delivering a branded store experience through visual standards and consistent execution; analyzing business performance; and managing controllable expenses and profitability. The Store Manager also oversees merchandising, marketing, loyalty and omnichannel initiatives, onboarding, scheduling, inventory management, operational compliance, and workplace safety. The position requires a flexible schedule, including nights and weekends as business needs require, and the ability to lift up to 40 pounds.

Requirements

Leadership skills, including excellent customer experience behaviors, urgency, attention to detail, creative problem-solving, and sound decision-making aligned with strategic initiatives.
Ability to delegate effectively, validate execution, and efficiently execute daily priorities.
Ability to work a flexible schedule, including nights and weekends, depending on business needs.
Minimum age of 21 years.
Ability to lift up to 40 lbs.

Nice To Haves

At least 2 years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred.

Responsibilities

Model and drive a customer-first selling culture through effective routines, visual brand standards, and customer engagement behaviors.
Lead the store to achieve or exceed sales and profitability goals.
Exemplify, maintain, and foster World Market’s culture and values.
Recruit, develop, and retain a high-performance, customer-focused team through training, recognition, and performance management.
Ensure a branded store experience through consistent visual execution, standards, and recovery.
Build a culture of recognition and accountability that delivers exceptional customer experiences and drives sales results.
Achieve store sales and metric goals through regular business analysis and problem-solving.
Manage store controllable expenses and profitability components.
Validate and ensure execution of merchandising, marketing, and promotional strategies.
Validate and ensure execution of customer loyalty and omnichannel initiatives and activities.
Ensure a consistent orientation and onboarding experience in line with company expectations.
Address and resolve employee issues or concerns with appropriate partnership.
Conduct regular team assessments and succession planning to build the bench.
Establish and maintain a store schedule that maximizes the business environment, adjusting as needed.
Establish and maintain operational execution, inventory management, data integrity, and compliance routines.
Maintain a safe work environment through ongoing safety training, awareness, and accountability.
Perform additional duties and responsibilities as assigned by the Field Leader.