Store Manager

Walgreens•Ashland, CA

About The Position

The Store Manager manages the operation of a Walgreens store and is responsible for improving sales, profitability, and store image through merchandising, asset protection, team member selection and development, and delivery of a distinctive customer and patient experience. The role oversees store and pharmacy operations, financial and inventory controls, merchandising, scheduling, compliance, and the cleanliness and maintenance of the location. The Store Manager analyzes business and pharmacy performance, identifies opportunities for growth, controls costs and losses, and works with pharmacy and clinic leadership to support performance. The position also manages hiring, training, coaching, performance, career progression, and team communications, and serves as a liaison between the store, district, corporate, and the community. Required training includes completion of Walgreens School of Operations within six months of starting in the Store Manager position. Pharmacy technician registration or licensure, or the specified Washington state pharmacy assistant qualification, is required as applicable; a pharmacist license may be obtained within 12 months of the start date where permitted.

Requirements

Bachelor’s degree and three years of retail management experience, or a high school diploma/GED and five years of retail management experience.
Three years of retail management experience, including supervising others and managing and assigning work.
Licensed pharmacy technician as required by state law, or pharmacy assistant in Washington state, or licensed pharmacist as soon as possible under state law and no later than 12 months after the Store Manager start date.
Willingness to work a flexible schedule, including extended days, evenings, and weekends.
Bachelor’s degree is listed as a qualification.
Completion of Walgreens School of Operations within six months of starting in the Store Manager position.

Nice To Haves

PTCB or ExCPT certification.

Responsibilities

Monitor, analyze, and improve customer service in retail and pharmacy; greet customers and clinic patients, model service best practices, and resolve complaints and special needs.
Supervise store and pharmacy operations, including opening, closing, shift changes, delegation, and team member scheduling.
Oversee store funds and bookkeeping, including register counts, bank withdrawals, armored car pickups, deposits, change orders, ledgers, invoices, cash reports, and time records.
Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, signage, and seasonal promotions.
Analyze inventory trends and oversee ordering, stocking, pricing, returns, transfers, and liquidation to prevent shortages and overstock.
Execute District Manager operational feedback and organize the store through hiring, placement, work assignments, scheduling, and delegation.
Maintain clean and presentable store and grounds, manage repairs and maintenance, and respond to emergencies.
Ensure strict compliance with applicable laws and regulations, including those relating to alcohol, tobacco, fresh food, and pharmacy products, and comply with company policies.
Ensure team members understand store technology and software; contact IT support to address system problems.
Assign daily operational responsibilities and set expectations for store team members and assistant managers.
Analyze financial, performance, asset protection, pharmacy, and clinic indicators; review KPIs and develop action plans to improve performance, increase sales, control costs, and reduce loss.
Work with the pharmacy manager and clinic coordinator or manager to improve performance and provide pharmacy support during busy periods, including serving as a pharmacy technician when necessary and legally permitted.
Identify sales opportunities and manage inventory in response to demand, fast-selling items, and seasonal changes.
Manage team member performance, career progression, training completion, coaching, recognition, hiring, promotion, termination, discipline, compensation approvals, and performance plans.
Promote teamwork, communicate regularly with team members, solicit input, answer questions, and maintain open communication between management and non-management staff.
Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the role, and follow performance improvement plans from the District Manager.
Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification as required.
Serve as a liaison between the district, corporate, and store; conduct community outreach and assist the District Manager with planning and attending community events.