Store Manager

Circle K Stores•Cleburne, TX

4d•Onsite

About The Position

The Store Manager leads store operations and directly supervises two or more full-time employees, potentially including Assistant Managers, Lead Representatives, and Customer Service Representatives. The role is responsible for recruiting, hiring, training, scheduling, coaching, and evaluating employees; maintaining a clean, stocked, organized, and well-presented store; and ensuring customer service, safety, and marketing execution meet company standards. The manager builds professional relationships with suppliers and customers, resolves complaints, maintains regular onsite attendance, and supports a positive image in the community. The position also involves communicating with store employees and the District Manager, planning and reporting, maintaining store records, and ensuring merchandise is properly stocked, displayed, and priced. The Store Manager analyzes sales and expenses, manages budgets and merchandise margins, safeguards funds, and takes action to maximize sales and net profits. The role requires at least 50 hours per week and may involve work on all shifts, weekends, and holidays. Most work is indoors, with some outdoor duties such as cleaning parking lots, gas pumps, and taking out garbage. The employee may work with minimum direction and periodic supervision.

Requirements

High school diploma or equivalent, plus 1 to 2 years of retail work experience, or an equivalent combination of education, training, and work experience preferred.
Ability to supervise and train employees in the use of equipment, tools, and materials listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to supervise and manage the functions listed in the Customer Service Representative, Lead CSR, and Store Assistant job descriptions.
Ability to use a computer, or acquire the skills needed to use one at the store, including completing and analyzing reports and handling inventory control, cash control, and employment-related forms.
Valid driver’s license and dependable transportation.
Open availability.
Ability to communicate orally and in writing in English.
Ability to perform the essential duties and physical functions of the position and work in the described conditions.
Ability to operate a motor vehicle.
Ability to sit for long periods of time.
Ability to work a minimum of 50 hours per week.
Ability to work on all shifts, weekends, and holidays.
Ability to work alone and with minimum direction and periodic supervision.
Ability to stand and/or walk for an entire shift; grasp, reach, and manipulate objects throughout the shift; and perform associated eye-hand coordination.
Ability to occasionally lift or carry up to 30 pounds from ground to overhead and up to 50 pounds from ground to waist.
Ability to push or pull with the arms up to 20 pounds, reach overhead, bend and twist at the waist, stoop, kneel, and squat.
Ability to operate a cash register and/or computer keyboard and communicate orally.
Ability to work in cold or warm temperature extremes, including occasional work in a walk-in cooler or freezer and outdoors, and tolerate occasional noise.
May require climbing a ladder to store or retrieve materials or place and remove signs.
Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Responsibilities

Directly supervise the activities of two or more full-time employees.
Recruit, hire, train, schedule, counsel, mentor, motivate, and manage employees in accordance with company guidelines and non-discrimination practices.
Assign tasks and maintain a clean, adequately stocked, organized, and well-kept store that meets company standards.
Promote excellent customer service and resolve customer complaints promptly and professionally.
Develop positive, professional relationships with suppliers and promote a safe, positive image in the neighboring community.
Prepare timely employee performance appraisals and check-ins, including 30- and 60-day check-ins, 90-day reviews, 12-month reviews, and ongoing anniversary check-ins.
Train employees on customer service, store image, marketing execution, safety procedures, cash awareness, and company expectations; ensure required training is completed on time.
Establish timely communication methods and ongoing communication meetings with store employees and the District Manager.
Evaluate store needs and develop action plans to meet objectives.
Organize and maintain store files and manuals.
Ensure required and requested reports are completed accurately and on time.
Ensure merchandise is stocked, attractively displayed, and priced correctly, and that required employment-related posters and signs are accessible to employees.
Analyze daily sales and expenses and take appropriate action to maximize sales and net profits.
Budget and forecast profit-and-loss lines and manage merchandise margins.
Safeguard and account for all money received and disbursed, and conduct financial analysis as needed.
Notify the District Manager of sales, cash, inventory, or operating discrepancies.
Provide regular and predictable onsite attendance.
Perform duties that may include cleaning parking lots and gas pumps, taking out garbage, and other tasks assigned by the company.