Store Manager

Walgreens • Chicago, IL

13d • $56,500 - $125,000

About The Position

The Store Manager manages the operation of a Walgreens store and pharmacy. The role improves sales, profitability, and store image through merchandising, protection of store assets, hiring and developing team members, and delivering a distinctive customer and patient experience.

The manager oversees daily store and pharmacy operations, including staffing, scheduling, financial controls, merchandising, inventory, receiving, maintenance, legal and policy compliance, and technology systems. The role monitors financial and operational performance, develops plans to improve sales and control costs, and works with pharmacy and clinic leaders to support their performance.

The Store Manager leads team-member performance and development, makes hiring and employment decisions, ensures required training is completed, and communicates regularly with employees and district and corporate management. The role also serves as a liaison between the store, district, and corporate teams and participates in community outreach and events. The manager must complete Walgreens School of Operations within six months of starting in the position and obtain pharmacy credentials as required by state law.

Requirements

• Bachelor’s degree and 3 years of retail management experience, or a high school diploma/GED and 5 years of retail management experience.
• Pharmacy technician license as required by state law, or pharmacy assistant status in Washington state, or licensed RPh as soon as possible under state law and no later than 12 months from the Store Manager position start date.
• Willingness to work a flexible schedule, including extended days, evenings, and weekends.

Nice To Haves

• Bachelor’s degree.
• PTCB or ExCPT certification.
• Three years of retail management experience, including supervising others, managing work, and assigning work.
• Pharmacy technician license as required by state law, pharmacy assistant status in Washington state, or pharmacist (RPh) license.

Responsibilities

• Monitor and analyze customer service, coach team members, and develop improvement plans for retail and pharmacy service.
• Greet customers and clinic patients, assist with products and services, model customer-service practices, and resolve complaints or special needs.
• Supervise store and pharmacy operations, including opening and closing, shift changes, delegation, and team-member scheduling.
• Oversee store money, banking and cash handling, bookkeeping, ledgers, invoices, cash reports, and time records.
• Plan and implement merchandising sets, resets, revisions, displays, promotional space, pricing, and signage.
• Analyze inventory trends and manage ordering, stock levels, and liquidation to prevent shortages and overstock.
• Supervise receiving, stocking, pricing, returns, and merchandise transfers.
• Ensure execution of District Manager operational feedback and organize the store through hiring, placement, work assignments, scheduling, and delegation.
• Maintain clean and presentable store grounds; manage repairs and maintenance and respond to emergencies.
• Ensure store operations comply with applicable laws and regulations, including those concerning alcohol, tobacco, fresh food, and pharmacy products.
• Ensure staff understand computer and technology systems and software, and contact IT support to resolve system problems.
• Comply with company policies and procedures, maintain respectful coworker relationships, and complete special assignments.
• Assign daily operational responsibilities and set expectations for team members and assistant managers.
• Analyze financial and performance data, develop plans to increase sales and control costs, and review daily KPIs for discussion with district management.
• Analyze asset-protection data and implement plans to reduce loss.
• Analyze pharmacy performance and work with the pharmacy manager to improve results, including providing support during busy periods and serving as a pharmacy technician when necessary and legally permitted.
• Analyze clinic performance indicators and work with the Clinic Coordinator or Manager to support clinic performance.
• Identify sales opportunities and manage inventory in anticipation of fast-selling items and seasonal changes.
• Manage team-member performance, goals, feedback, recognition, and career progression.
• Monitor and ensure completion of required training, including pharmacy training, and coach team members.
• Make hiring, promotion, and termination decisions; address disciplinary issues and involve Employee Relations and Human Resources as appropriate.
• Develop employee performance plans and follow up by deadlines; monitor and approve team-member compensation.
• Promote teamwork and motivation, communicate expectations and results, and maintain open communication through individual and group discussions.
• Ensure compliance with corporate policies and employment laws and treat team members fairly.
• Participate in company and on-the-job training, complete Walgreens School of Operations within six months in the Store Manager position, and follow performance-improvement plans from the District Manager.
• Obtain pharmacy technician registration or licensure as required by state law and pursue PTCB or ExCPT certification when required by the state.
• Pursue self-development in retail, management, and pharmacy and monitor personal performance.
• Serve as a liaison among district, corporate, and store teams; respond to requests, provide feedback, and implement initiatives.
• Conduct community outreach and assist the District Manager with planning and attending community events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager